07-19-13 Expert Day

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MVP
Posts: 3,009
Registered: ‎10-25-2011

What are premier service about?

What is it about?

 

 

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Product Manager - Aruba Networks
Alternetworks Corp
Aruba Employee
Posts: 42
Registered: ‎07-30-2010

Re: What are premier service about?

Premier Support is a support offer specifically built for Aruba customer to provide high touch support. Aruba Networks Premier Support provides our customers with personalized service and prioritized support.  Premier Support complements ArubaCare Support Services, with support provided by technical support engineers who are part of a separate Premier Technical Assistance Center (TAC).  Premier Support is specifically designed to provide high-touch service from customer network-aware premier TAC support engineers. Customers have the flexibility of four different support packages based on their business needs.  All four support packages offer value-added support.  Premier Support is available only as a supplement to ArubaCare, and is not available with any other offers.

Barath Srinivasan
Customer Engineering Architect
Customer Advocacy | Aruba Networks Inc.
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MVP
Posts: 3,009
Registered: ‎10-25-2011

Re: What are premier service about?

Thanks!

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Product Manager - Aruba Networks
Alternetworks Corp
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