07-19-13 Expert Day

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Aruba Employee
Posts: 42
Registered: ‎07-30-2010

What is an Operations Manager package?

[ Edited ]

With this package, an Operations Manager resource is allocated to the account. This Operations Manager can be viewed as an extension of the customer NOC staff and a single point of non-technical contact for the customer. The Operations Manager is an advocate for the customer within Aruba.  The customer will receive the following support from the Operations Manager:

-       Manages overall high-touch relationship with the customer

-       Facilitates expedited resolution on open service requests

-       Oversees RMA and reverse logistics requests

-       Organizes conference calls as needed with required entities including engineering support

-       Leads Quarterly Business Reviews with the customer

This resource is available 8X5.

Barath Srinivasan
Customer Engineering Architect
Customer Advocacy | Aruba Networks Inc.
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