Access Points

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Occasional Contributor II
Posts: 36
Registered: ‎06-25-2010

RAP's Renewing their IP

Hello again.

I have a system running 45 AP-65 and about 10 RAP (RAP-61 and RAP 2)
The AP's within the network are fine but the Remote AP's are all simultaneously getting new IPs from the aruba controller.

I am running:-
ArubaOS (MODEL: Aruba6000), Version 5.0.1.0
Website: http://www.arubanetworks.com
Copyright (c) 2002-2010, Aruba Networks, Inc.
Compiled on 2010-06-13 at 23:49:08 PDT (build 24398) by p4build

ROM: System Bootstrap, Version CPBoot 1.2.0.0 (build 20527)

Has anyone else experienced this? It is causing an issue to our home workers.

Thanks
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Guru Elite
Posts: 21,279
Registered: ‎03-29-2007

Re: RAP's Renewing their IP

Please check the internet-facing interface on the RAPs to ensure that there are no errors and that it negotiated to the right speed an duplex. Please also check the physical path from the controller to the internet to insure there is no degradation.

If both of those are okay there was a bootstrapping bug on the 5.x train that is fixed in 5.0.3.0. that would cause that behavior. Please upgrade or open a case to determine what is the issue.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 36
Registered: ‎06-25-2010

Renewing IP


Please check the internet-facing interface on the RAPs to ensure that there are no errors and that it negotiated to the right speed an duplex. Please also check the physical path from the controller to the internet to insure there is no degradation.

If both of those are okay there was a bootstrapping bug on the 5.x train that is fixed in 5.0.3.0. that would cause that behavior. Please upgrade or open a case to determine what is the issue.




Thanks Colin.
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Contributor I
Posts: 26
Registered: ‎12-22-2008

Re: RAP's Renewing their IP

If all the RAPs are renewing IP address simultaneously, please check the system logs to see whether there is any reason provided for AP Reboot.
Occasional Contributor II
Posts: 36
Registered: ‎06-25-2010

Bootstrap.

What would be a feasible amount of bootstrapping?
or
By looking at the data below, would this appear to be an issue?

Name Group IP Address Conf Sent Conf Ack AP Boots Sent AP Boots Ack Bootstraps Reboots
Coupe:2b:86 RAP-AP 1.1.1.53 87 87 0 0 91 4
Cornes:2c:45 RAP-AP 1.1.1.70 53 53 0 0 198 13
Mitchell:2c:08 RAP-AP 1.1.1.49 11 11 0 0 74 3

Thanks.
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Guru Elite
Posts: 21,279
Registered: ‎03-29-2007

Re: RAP's Renewing their IP

Those are plenty. Upgrade or open a support case. In addition, bootstraps should NOT be going up.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 36
Registered: ‎06-25-2010

Renewing IP.

Guys, just thought I'd give you an update. We were able to get information from 6 of our remote users who had had uninterupted access for a day, then suddenly at 10:30 they all complained that they'd lost connection. We looked at the and sure enough they had missed heartbeats and bootstrapped. We spoke to our firewall guy who couldn't see anything on the external interface, so we looked at the next step beyond which is the ISP. When we spoke to the ISP it turns out they have experienced Packet loss on their Cisco router. The ball is in their court.

Thanks for your help.
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