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Occasional Contributor I
Posts: 7
Registered: ‎09-14-2009

Remote AP upgrade failure

Hello everyone,
I have a 3200 Controller instelled by a customer. Recently we have scheduled an update to the 6.1.2.2 version (starting from a 6.0.0.1). I've performed the update in 2 steps as recommended by the release notes (6.0.0.1 -> 6.0.1.3 and then from 6.0.1.3-> 6.1.2.2).
I had no problems for the LAN AP but I have 3 AP70 that are connected using a 3G usb key (via VPN) and all these 3 are now down (it's 2 days now) and they don't seem to come up again.
When I started the upgrade process on the controller I blocked the VPN so that they did not download the interim release.. then I re-allowed the VPN but they didn't come up anymore. We have also tried to power them down, wait and power up again but I got no results.
I think it's possible they were not able to download the firmware correctly via the 3G internet connection and now they may have a corrupted software onboard.
I'm about to go to each site to check them one by one but I can't find anywhere a recovery procedure in case the firmware is corrupted.
Is this possible? or is there any mechanism that checks out the firmware before upgrading from a version to another? In case the onboard firmware is corrupted, is there a way to recover it?
Please let me know what you think.
Rgds.

Valerio Galantini
Guru Elite
Posts: 21,515
Registered: ‎03-29-2007

Re: Remote AP upgrade failure

All The APs must be connected during the two-step upgrade, unfortunately.

You can type "show log system 50" to possibly see what those APs are doing out there...


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I
Posts: 7
Registered: ‎09-14-2009

Re: Remote AP upgrade failure

Hi,
doing a show log system 50 I see no info related to the Remote AP but I've managed to take it back and I'm trying to troubleshoot the problem.. I've physically connected to a controller (not the customer one) to redo the upgrade process.. I've actually performed first a downgrade to a 5.0.4.1 and then again to the 6.1.2.2. Nothing happened. I've also tried to purge it and provision it once again.. again nothing happened.
When the usb 3G modem is connected I see this log:

LOG:

Aruba Networks
ArubaOS Version 6.1.2.2 (build 29541 / label #29541)
Built by p4build@crete on 2011-08-02 at 06:36:13 PDT (gcc version 3.4.3)
BOARD - Muscat
CPU frequency 266.00 MHz
Using 133.000 MHz high precision timer. cycles_per_jiffy=266000
Memory: 25748k/32768k available (1997k kernel code, 7004k reserved, 578k data, 2772k init, 0k highmem)
available.
detected lzma initramfs
initramfs: LZMA lc=3,lp=0,pb=2,dictSize=8388608,origSize=11709952
LZMA initramfs by Ming-Ching Tiew ...................................................................................................................................................................................
PCI: Initializing PCI
wdt: registered with refresh
RAMDISK driver initialized: 16 RAM disks of 4096K size 1024 blocksize
physmap flash device: 400000 at 1fc00000
Macronix Flash MX29LV320A (Top) (User Locked)
phys_mapped_flash: Found 1 x16 devices at 0x0 in 8-bit bank
Amd/Fujitsu Extended Query Table at 0x0040
number of CFI chips: 1
Parsing the partition info

Starting Kernel SHA1 KAT ...Completed Kernel SHA1 KAT
Starting Kernel HMAC-SHA1 KAT ...Completed Kernel HMAC-SHA1 KAT
Starting Kernel DES KAT ...Completed Kernel DES KAT
Starting Kernel AES KAT ...Completed Kernel AES KAT

Domain Name: arubanetworks.com
No panic info available
apfcutil -c RAP: OK...................
eth0: RC32434 Ethernet at 0x18060000, 00:0b:86:c9:71:4e, Rx IRQ 40, Tx IRQ 41
natsemi dp8381x driver, version 1.07+LK1.0.17, Sep 27, 2002
Ethernet port 1 mode: active-standby
Ethernet Channel Bonding Driver: v3.0.1 (January 9, 2006)
bonding: bond0: making interface eth0 the new active one.
bonding: bond0: enslaving eth0 as an active interface with an up link.
bonding: bond0: enslaving eth1 as a backup interface with a down link.
AP xml model 3, num_radios 2 (jiffies 5787)
init_asap_mod: installation:2
radio 0: band 1 ant 2 max_ssid 16
radio 1: band 0 ant 2 max_ssid 16
ethernet_device_event: dev eth0 is register
ethernet_device_event: dev eth0 is up
setting bond0 as bridge child
setting gre0 as split child
USB is provisioned
drivers/usb/serial/usb-serial.c: USB Serial support registered for generic
drivers/usb/serial/usb-serial.c: USB Serial Driver core
SCSI subsystem initialized
usb_storage: Ignoring new-style parameters in presence of obsolete ones
Initializing USB Mass Storage driver...
USB Mass Storage support registered.
bonding: bond0: link status definitely down for interface eth0, disabling it
bonding: bond0: now running without any active interface !
USB Universal Host Controller Interface driver v2.3
PCI: VIA IRQ fixup for 0000:00:0b.0, from 146 to 2
uhci_hcd 0000:00:0b.0: UHCI Host Controller
uhci_hcd 0000:00:0b.0: new USB bus registered, assigned bus number 1
uhci_hcd 0000:00:0b.0: irq 146, io base 0x18800400
USB Device: 0x00000000
USB Product: UHCI Host Controller
USB Manufacturer: Linux 2.6.16 uhci_hcd
USB SerialNumber: 0000:00:0b.0
usb usb1: c->desc.bMaxPower 0, udev->busmA 0
usb usb1: configuration #1 chosen from 1 choice
hub 1-0:1.0: USB hub found
hub 1-0:1.0: 2 ports detected
PCI: VIA IRQ fixup for 0000:00:0b.1, from 146 to 2
uhci_hcd 0000:00:0b.1: UHCI Host Controller
uhci_hcd 0000:00:0b.1: new USB bus registered, assigned bus number 2
uhci_hcd 0000:00:0b.1: irq 146, io base 0x18800420
USB Device: 0x00000000
USB Product: UHCI Host Controller
USB Manufacturer: Linux 2.6.16 uhci_hcd
USB SerialNumber: 0000:00:0b.1
usb usb2: c->desc.bMaxPower 0, udev->busmA 0
usb usb2: configuration #1 chosen from 1 choice
hub 2-0:1.0: USB hub found
hub 2-0:1.0: 2 ports detected
usb 1-1: new full speed USB device using uhci_hcd and address 2
USB Device: 0x12d1140c
USB Product: HUAWEI Mobile
USB Manufacturer: HUAWEI Technology
USB SerialNumber:
usb 1-1: c->desc.bMaxPower 250, udev->busmA 500
usb 1-1: configuration #1 chosen from 1 choice
scsi0 : SCSI emulation for USB Mass Storage devices
scsi1 : SCSI emulation for USB Mass Storage devices
USB Plugged in: Vendor_ID=12d1 Product_ID=140c
usb_storage: Ignoring new-style parameters in presence of obsolete ones
Initializing USB Mass Storage driver...
storage: ignoring vendor id 0x12d1 and device id 0x140c
usb-storage: device ignored
usb-storage: device ignored
usb-storage: device ignored
usb-storage: device ignored
usb-storage: device ignored
usb-storage: device ignored
USB Mass Storage support registered.
option: adding vendor id 0x12d1 and device id 0x140c
drivers/usb/serial/usb-serial.c: USB Serial support registered for GSM modem (1-port)
option 1-1:1.0: GSM modem (1-port) converter detected
usb 1-1: GSM modem (1-port) converter now attached to ttyUSB0
option 1-1:1.1: GSM modem (1-port) converter detected
usb 1-1: GSM modem (1-port) converter now attached to ttyUSB1
option 1-1:1.2: GSM modem (1-port) converter detected
usb 1-1: GSM modem (1-port) converter now attached to ttyUSB2
option 1-1:1.3: GSM modem (1-port) converter detected
usb 1-1: GSM modem (1-port) converter now attached to ttyUSB3
option 1-1:1.4: GSM modem (1-port) converter detected
usb 1-1: GSM modem (1-port) converter now attached to ttyUSB4
option 1-1:1.5: GSM modem (1-port) converter detected
usb 1-1: GSM modem (1-port) converter now attached to ttyUSB5
drivers/usb/serial/option.c: USB Driver for GSM modems: v0.7.1
Waiting for USB device registration... Mode-switching
Doing usb_modeswitch -v 12d1 -p 1446 -M 55534243123456780000000000000011060000000000000000000000000000

* usb_modeswitch: tool for controllinuhci_hcd 0000:00:0b.1: remove, state 1
g "flip flop" mousb usb2: USB disconnect, address 1
de USB devices
uhci_hcd 0000:00:0b.1: USB bus 2 deregistered
* Version 1.0.3uhci_hcd 0000:00:0b.0: remove, state 1
(C) Josua Dietzusb usb1: USB disconnect, address 1
e 2009
* Worksusb 1-1: USB disconnect, address 2
with libusb 0.1option1 ttyUSB0: GSM modem (1-port) converter now disconnected from ttyUSB0
.12 and probablyoption 1-1:1.0: device disconnected
option1 ttyUSB1: GSM modem (1-port) converter now disconnected from ttyUSB1


Looking for doption 1-1:1.1: device disconnected
efault devices .option1 ttyUSB2: GSM modem (1-port) converter now disconnected from ttyUSB2
..
No default option 1-1:1.2: device disconnected
device found. Isoption1 ttyUSB3: GSM modem (1-port) converter now disconnected from ttyUSB3
it connected? Boption 1-1:1.3: device disconnected
ye.

Huawei mooption1 ttyUSB4: GSM modem (1-port) converter now disconnected from ttyUSB4
dem. Need to resoption 1-1:1.4: device disconnected
can after modeswoption1 ttyUSB5: GSM modem (1-port) converter now disconnected from ttyUSB5
itch
option 1-1:1.5: device disconnected
uhci_hcd 0000:00:0b.0: USB bus 1 deregistered
USB Universal Host Controller Interface driver v2.3
uhci_hcd 0000:00:0b.0: UHCI Host Controller
uhci_hcd 0000:00:0b.0: new USB bus registered, assigned bus number 1
uhci_hcd 0000:00:0b.0: irq 146, io base 0x18800400
USB Device: 0x00000000
USB Product: UHCI Host Controller
USB Manufacturer: Linux 2.6.16 uhci_hcd
USB SerialNumber: 0000:00:0b.0
usb usb1: c->desc.bMaxPower 0, udev->busmA 0
usb usb1: configuration #1 chosen from 1 choice
hub 1-0:1.0: USB hub found
hub 1-0:1.0: 2 ports detected
uhci_hcd 0000:00:0b.1: UHCI Host Controller
uhci_hcd 0000:00:0b.1: new USB bus registered, assigned bus number 2
uhci_hcd 0000:00:0b.1: irq 146, io base 0x18800420
USB Device: 0x00000000
USB Product: UHCI Host Controller
USB Manufacturer: Linux 2.6.16 uhci_hcd
USB SerialNumber: 0000:00:0b.1
usb usb2: c->desc.bMaxPower 0, udev->busmA 0
usb usb2: configuration #1 chosen from 1 choice
hub 2-0:1.0: USB hub found
hub 2-0:1.0: 2 ports detected
usb 1-1: new full speed USB device using uhci_hcd and address 2
USB Device: 0x12d1140c
USB Product: HUAWEI Mobile
USB Manufacturer: HUAWEI Technology
USB SerialNumber:
usb 1-1: c->desc.bMaxPower 250, udev->busmA 500
usb 1-1: configuration #1 chosen from 1 choice
usb-storage: device ignored
option 1-1:1.0: GSM modem (1-port) converter detected
usb 1-1: GSM modem (1-port) converter now attached to ttyUSB0
usb-storage: device ignored
option 1-1:1.1: GSM modem (1-port) converter detected
usb 1-1: GSM modem (1-port) converter now attached to ttyUSB1
usb-storage: device ignored
option 1-1:1.2: GSM modem (1-port) converter detected
usb 1-1: GSM modem (1-port) converter now attached to ttyUSB2
usb-storage: device ignored
option 1-1:1.3: GSM modem (1-port) converter detected
usb 1-1: GSM modem (1-port) converter now attached to ttyUSB3
usb-storage: device ignored
option 1-1:1.4: GSM modem (1-port) converter detected
usb 1-1: GSM modem (1-port) converter now attached to ttyUSB4
usb-storage: device ignored
option 1-1:1.5: GSM modem (1-port) converter detected
usb 1-1: GSM modem (1-port) converter now attached to ttyUSB5
Starting watchdog process...
Starting Webserver
socket: Transport endpoint is not connected
ath_hal: module license 'Proprietary' taints kernel.
ath_hal: 0.9.17.1 (AR5212, AR5312, RF5111, RF5112, RF2413, RF5413, RF2316, RF2317)
ath_rate_atheros: Version 2.0.1
Copyright (c) 2001-2004 Atheros Communications, Inc, All Rights Reserved
ath_dfs: Version 2.0.0
Copyright (c) 2005-2006 Atheros Communications, Inc. All Rights Reserved
ath_pci: 0.9.4.5 (Atheros/multi-bss)
wifi0: Base BSSID 00:0b:86:17:14:f0, 16 available BSSID(s)
edev->dev_addr=00:0b:86:c9:71:4e
edev->dev_addr=00:0b:86:c9:71:4e
wifi0: AP type AP-70, radio 0, max_bssids 16
wifi0: Atheros 5212: mem=0x50010000, irq=147
wifi1: Base BSSID 00:0b:86:17:14:e0, 16 available BSSID(s)
edev->dev_addr=00:0b:86:c9:71:4e
edev->dev_addr=00:0b:86:c9:71:4e
wifi1: AP type AP-70, radio 1, max_bssids 16
wifi1: Atheros 5212: mem=0x50020000, irq=148
/
AP rebooted Fri Dec 31 16:03:32 PST 1999; 'reboot' command executed with no reason given (called from ).
shutting down watchdog process (nanny will restart it)...

<<<<< Welcome to the Access Point >>>>>





I was accustomed to doing some commands (tail..ifconfig route, ecc..) to check if the ppp process is working fine.. this is what I get:

~ # tail -f /tmp/pppd.log
/usr/sbin/pppd: This system lacks kernel support for PPP. This could be because
the PPP kernel module could not be loaded, or because PPP was not
included in the kernel configuration. If PPP was included as a
module, try `/sbin/modprobe -v ppp'. If that fails, check that
ppp.o exists in /lib/modules/`uname -r`/net.
See README.linux file in the ppp distribution for more details.



~ # /sbin/modprobe -v ppp
modprobe: could not parse modules.dep

~ # cd /lib/modules
/lib/modules # ls
/lib/modules # ls
/lib/modules # ls


Is it normal that the /lib/modules directory is empty?
Is there a way to recover this AP?
What do you think?
Let me know.
Rgds.
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