AirWave and Network Management

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Regular Contributor I
Posts: 236
Registered: ‎04-03-2007

Device List Cacher constantly restarting

Hi all,

Anyone else see this in their event logs? I'm trying to track down a relatively recent disparity between total AP and Users reported in the "home tab" graph and data displayed when Idrill down and select the controller. Neither of which are in sync with a CLI 'sh ap database' on the controller itself.

Any help is appreciated. Thanks and Happy New Year.
-Mike

Mon Jan 10 11:10:24 2011 System System Restarting service Device List Cacher
Mon Jan 10 11:09:39 2011 System System Restarting service Device List Cacher
Mon Jan 10 11:08:54 2011 System System Restarting service Device List Cacher
Mon Jan 10 11:08:09 2011 System System Restarting service Device List Cacher
Mon Jan 10 11:07:24 2011 System System Restarting service Device List Cacher
Aruba
Posts: 349
Registered: ‎04-14-2009

/var/log/ap_list_cacher

That message shows that there's a problem with our APListCacher process. There should be a useful (to us anyway) error message in /var/log/ap_list_cacher. You could either post that message here, or open up a new case with the support team and make sure they see it.
Regular Contributor I
Posts: 236
Registered: ‎04-03-2007

Re: Device List Cacher constantly restarting

Thanks Dan. Sounds like I'll need to open a TAC case.

/var/log/ap_list_cacher is filled up with several hundred lines similar to those posted below. Other wonkyness we are seeing is that 1) all APs and users, even though acknowledged in the top banner, aren't all included in the "home tab" top graph or in the controller sub pages. Also, it appears that the snmp credentials page for a few of our controllers (we have 8 in airwave) keep resetting to factory defaults (admin/password, etc.). I re-enter the data and sometimes it sticks and sometimes it doesn't.

(FWIW we don't have an SSID that begins with VU1BU1M, unless it's a rogue).

Mon Jan 10 11:54:54 2011: Started (PID: 29463)
Mon Jan 10 11:54:54 2011: Postgres PID: 29464
RRDTool restarted: update 1294678494 insert:/var/airwave/rrd/folder/47/bw/ssid_VU1BU1M-.in_bps.awrrd:0 insert:/var/airwave/rrd/folder/47/bw/ssid_VU1BU1M-.out_bps.awrrd:0 inse
rt:/var/airwave/rrd/folder/47/bw/ssid_VU1BU1MtU0VDVVJFMVg-.in_bps.awrrd:19352 insert:/var/airwave/rrd/folder/47/bw/ssid_VU1BU1MtU0VDVVJFMVg-.out_bps.awrrd:106256
bootstrap.pl(29463): Falling through to CORE::exit (29463 - Daemon::APListCacher): awrrdtool unexpectedly exited at /usr/local/airwave/lib/perl/Mer
cury/RRDTool.pm line 179.

Mon Jan 10 11:55:39 2011: Started (PID: 29755)
Mon Jan 10 11:55:39 2011: Postgres PID: 29759
RRDTool restarted: update 1294678539 insert:/var/airwave/rrd/folder/47/bw/ssid_VU1BU1M-.in_bps.awrrd:0 insert:/var/airwave/rrd/folder/47/bw/ssid_VU1BU1M-.out_bps.awrrd:0 inse
rt:/var/airwave/rrd/folder/47/bw/ssid_VU1BU1MtU0VDVVJFMVg-.in_bps.awrrd:19352 insert:/var/airwave/rrd/folder/47/bw/ssid_VU1BU1MtU0VDVVJFMVg-.out_bps.awrrd:106256
bootstrap.pl(29755): Falling through to CORE::exit (29755 - Daemon::APListCacher): awrrdtool unexpectedly exited at /usr/local/airwave/lib/perl/Mer
cury/RRDTool.pm line 179.

Mon Jan 10 11:56:24 2011: Started (PID: 30046)
Mon Jan 10 11:56:24 2011: Postgres PID: 30050
RRDTool restarted: update 1294678584 insert:/var/airwave/rrd/folder/47/bw/ssid_VU1BU1M-.in_bps.awrrd:0 insert:/var/airwave/rrd/folder/47/bw/ssid_VU1BU1M-.out_bps.awrrd:0 inse
rt:/var/airwave/rrd/folder/47/bw/ssid_VU1BU1MtU0VDVVJFMVg-.in_bps.awrrd:19352 insert:/var/airwave/rrd/folder/47/bw/ssid_VU1BU1MtU0VDVVJFMVg-.out_bps.awrrd:106256
bootstrap.pl(30046): Falling through to CORE::exit (30046 - Daemon::APListCacher): awrrdtool unexpectedly exited at /usr/local/airwave/lib/perl/Mer
cury/RRDTool.pm line 179.
Aruba
Posts: 349
Registered: ‎04-14-2009

A few questions and an easy suggestion

- Are you running a 32- or 64-bit OS?
- Can you tell by looking at the graphs whether the problem started around the time that an upgrade occurred?

One command that's easy to try and might help:


					
				
			
			
				
			
			
				
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