Aruba Apps

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Occasional Contributor II

Re: AP-Installer app now updated for iOS and Android

You're welcome, looking forward to do more testing.

Dennis Lansink • Security Engineer
Securelink Nederland
Aruba

Re: AP-Installer app now updated for iOS and Android

Hello again Dennis,

I found 3 places this had to be fixed, I think I've got them all now.

There's a new version v11 on the Play Store Beta site again.  Let me know if it works please?  

 

(I found if I change my language to Dutch, the old versions consistently failed and the new one works.  Now I have to check my other apps for the same bug.)

 

Thanks,

Peter

Occasional Contributor II

Re: AP-Installer app now updated for iOS and Android

Hi Peter,

 

It works without crashing now and I've been able to try it out :)

 

Here is some feedback/wishes:

-It would be nice to have a zoom function for the floorplan.

-It would be nice to retain the quality of the floorplan image, right now it is reduced and almost unusable.

-When using the barcode scanner when I aim the redline for the mac address it sometimes scans the SN and the other way around.(I'm testing the sticker on a AP-205 on which the mac and SN are close to each other)

-When opening the floorplan and selecting the location the app is not to responsive.

Dennis Lansink • Security Engineer
Securelink Nederland
Occasional Contributor I

Re: AP-Installer app now updated for iOS and Android

I can't seem to get it to pull maps from Airwave on iOS.  I only get the option to use a picture on my camera roll.

Aruba

Re: AP-Installer app now updated for iOS and Android

Hello Perasite,

There are a number of things that have to go right in order to get the AirWave floorplans showing up on the AP-Installer app.  Forgive me if you've already gone through these.

- Needs a valid account on AirWave.  Pretty much any privilege level should work, all we are doing is downloading the floorplans (unless you want to use the upload function later).  But obviously username-password has to be correct in the app settings.

- AirWave address.  I've been back and forth on syntax checking, it should accept any of your.airwave.com, http://your.airwave.com or https://your.airwave.com, but it will change the former (2) to https:// (if that makes sense?).  It's safest to enter it as https://your.airwave.com.  The app should work with IPv4 addresses in this field, but not with IPv6.

- After that, it's just reachability.  Try a ping from the iPhone to the AirWave address to check, or try logging into the account from the browser on the phone.

- I've seen problems where the clocks (time or timezone) on the AirWave server and/or the client device are wrong.  This can cause the cookie to arrive with a timestamp that's already expired.  In this case the client won't even attempt to use the cookie and login will fail.

- I don't have great diagnostics on the AP-Installer app but if you have an Android device, try loading Aruba Utilities, set it up to point to the same AirWave server+account and after a few minutes, email me the logs at ctodeveloper@arubanetworks.gmail.com.  That should tell me what's going on.

 

Either way, do drop me a line at ctodeveloper@arubanetworks.gmail.com and I'll work with you to figure it out.

 

Thanks for your patience, it sometimes takes a while to figure these things out,

Peter T

  

 

Occasional Contributor I

Re: AP-Installer app now updated for iOS and Android

Hi there!  Thanks so much for offering to help.

 

I tried to email the ctodeveloper@arubanetworks.gmail.com account but got a bounce back:

Delivery has failed to these recipients or groups:

ctodeveloper@arubanetworks.gmail.com
Your message wasn't delivered because the recipient's e-mail provider rejected it.

 

Diagnostic information for administrators:

Generating server: server-16.bemta-12.messagelabs.com

ctodeveloper@arubanetworks.gmail.com
#< #5.7.0 smtp; 551 5.7.0 recipient domain does not exist in DNS> #SMTP#

 

---

I have tried multiple valid accounts on AirWave.  I’ve tried the admin account, the root account used for ssh, and an admin level account under my name.  None of those allowed it to show floorplans from AirWave.

 

I used https://(IP ADDRESS).  Does it need to be a DNS name or is IP ok?

 

I can successfully ping the IP from my phone.

 

The clock on the AirWave server was 6 minutes off, so I reset it to the correct current time.

 

I don’t have easy access to an Android device, but I will locate one if we don’t find another solution.

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Aruba

Re: AP-Installer app now updated for iOS and Android

sorry, typo.

ctodeveloper.arubanetworks@gmail.com

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