06-14-2013 08:09 AM
I have an IAP AP-93 with firmware 220.127.116.11-18.104.22.168/3815 and auto join enabled. When I try to add an IAP Rap3 on the same layer 2 switch with the same firmware the Instant ssid does not come up which I would expect with a virtual controller already on the same lan but the Rap 3 never shows up on the virtual controller, wireless does not broadcast from it and the wlan indicator light remains constant amber. Any ideas why this won't add to the IAP-93 virtual controller?
I've reset it a number of times. I've used 2 different IAP Rap3's to the same effect.
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06-14-2013 08:41 AM - edited 06-16-2013 09:56 AM
A few of things to check....
Please double check the version of code running on the RAP-3s. The symptom you describe is typical of SW mismatch. I'm not sure if 22.214.171.124 has been posted to the cloud based SW upgrade server so the RAP-3 will never find matching SW and will never join the group.
Also double check the port on the RAP-3 you are plugging into. Eth0 is the top port not the bottom port. If the uplink is not connected it will not be able to join the group.
How many IAP-9x do you already have and how many IAP, total, are there in this group. The IAP-9x is limited to 16 per group and it will hold the entire group down to 16 max. No additional IAPs will be able to join if the limit is reached.
Check the regulatory domain of each IAP. Only IAPs of the same regulatory domain can join a group. Ex. -US IAPs can only join a group of other -US IAPs.
06-14-2013 09:08 AM
They were running the same 6.2 code. I downgraded them both to 126.96.36.199-188.8.131.52_36584 to check if that made a difference. I reset the rap3 and it still comes up the same. The instant ssid does not show up so I know it must see the virtual controller which is an iap93. I only have the iap ap-93 running so far and it shows up as the virtual controller.
06-14-2013 09:45 AM
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
06-14-2013 09:57 AM
Yes I have. I can get only 1 of the raps at a time up though. Once one is up the second one has the same behavior as described above. If I take the AP93 offline in the first scenario I can then get the rap 3 to come up. But then I reset the ap 93 and it won't come up with the rap up first. I'm stumped. I'm sure this has to do with the rap specifically and that if I added another IAP access point it would be no issue. I just happen to have 2 spare raps and wanted to add them to make use of them. Neither RAP will add the the existing AP93 virtual controller but they work just fine if you take the AP93 offline.
06-14-2013 11:29 AM
I just tested this with one IAP-93 and one RAP-3WNP and it works fine in my case.
I first upgraded both of them to v. 184.108.40.206. I disconnected the IAP-93 and did a factory reset of the RAP-3 then disconnected it. Next, I configured an employee SSID on the IAP-93 and connected my client successfully. Next, I re-connected my RAP-3 and watched the boot process from its console port. It did get its IP address, found the Master (IAP-93), received its config and began advertising.
It sounds as if auto-join is disabled but you stated it is not. Hmm.....is it possible that your DHCP server is assigning dup IPs? Did you statically set the VC IP address.
You may want to open a case with TAC at this point. You could also try the shotgun approach and try v.220.127.116.11.
06-14-2013 12:10 PM
The console port is on the bottom of the RAP under the desk stand. There are 4 pins you will see. The console cable is orderable and the part number is AP-CBL-SER. This is on both the PoE and non-PoE versions.
06-14-2013 12:32 PM
It is more for specific debugging / troubleshooting. The thinking was that the end-user of a Remote AP is not an IT person and IT is typically not on-site where the RAP-3 is located. As such, there was not the expection of users connecting to the console.