04-05-2016 01:45 AM
When I buy support for 1 year for Aiwave and am happy with the software release for several years so I dont renew support for a while. Let's assume after 3 years I want to get the new patches/software updates - how should I return to support and how is it priced?
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04-05-2016 05:50 AM - edited 04-05-2016 05:50 AM
In most cases to put something back under support, you have two options.
1. You can backfill the missing years of support. So if you bought 1 year, then went three years without any support, on Year 5 if you need support, you would buy 4 years (3 of the previous and then one for the current year).
2. You buy a new airwave license for the number of devices you need to match or exceed what you have.
That is pretty standard across the industry, covering servers, networking, software, etc.
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