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New Contributor
Posts: 2
Registered: ‎04-28-2014

Clearpass or network drops android after browser connects.

ASUS Memo 7 HD with  android 4.2.2 logs onto network, then Clearpass, then browser sees internet for 10 seconds, then is dropped or drops connection.  Network stays connected just no access to the interent. 

I cycle the WiFi and it repeats the connect/works/then dropps cycle.

My IT group has spent 3 months on this and to no avail.   

 

using Aruba networks with EAP 

Guru Elite
Posts: 20,417
Registered: ‎03-29-2007

Re: Clearpass or network drops android after browser connects.

Did you turn on user debugging for that device to see what is happening?  Did you look at the auth-tracebuf for that device?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Guru Elite
Posts: 8,048
Registered: ‎09-08-2010

Re: Clearpass or network drops android after browser connects.

You should open a case with Aruba TAC. They will be able to troubleshoot it with you live.

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
New Contributor
Posts: 2
Registered: ‎04-28-2014

Re: Clearpass or network drops android after browser connects.

Who is aruba TAC, or better how to contact them.

Guru Elite
Posts: 8,048
Registered: ‎09-08-2010

Re: Clearpass or network drops android after browser connects.

TAC is Aruba support. You can call  1 (800) 943-4526


Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
MVP
Posts: 288
Registered: ‎08-27-2012

Re: Clearpass or network drops android after browser connects.

Your IT group is typically the only ones who can call Aruba support. They'll need access to the controller and the device to fully troubleshoot the issue.
ACDX #419 | ACMP |
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