Aruba Instant & Cloud Wi-Fi

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Occasional Contributor II
Posts: 12
Registered: ‎09-17-2015

Cloud Activation Key is missing .. !

I have few iap 205 and I cant get the Cloud Activation Key on any of them ,
,there is not other ap connected to the network segment when I try to get the activation key , there is
successful ping from the ap  to the world and to device.arubanetworks.com .. , aruba iap ver  6.4.2.3-4.1.1.3_48994
upgrade to newer version didn’t help (6.4.2.6-4.1.1.10_51810) , also i have tried to erase and to start the iap in other network segment with deffrent network equipment .. still i cant get the Cloud Activation Key , Has anyone have a similar problem ? !
 
 
 
best regards
2+ | Shay
Guru Elite
Posts: 20,993
Registered: ‎03-29-2007

Re: Cloud Activation Key is missing .. !

On the commandline you should type "show log system" to see if you see any messages with APAS.  Ultimately if you cannot figure it out, you probably need to contact TAC.



Colin Joseph
Aruba Customer Engineering

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Occasional Contributor II
Posts: 12
Registered: ‎09-17-2015

Re: Cloud Activation Key is missing .. !

Hi ,

 

thank you for your message here is the output from the IAP , it seems that the IAP have network connection to aruba servers but i get the following output : APAS provision failed, code: fail-prov-no-shipped

still no Cloud Activation Key .. :(

 

Name                :Aruba Operating System Software

Type                :215

Build Time          :2015-09-23 00:37:47 PDT

Version             :6.4.2.6-4.1.1.10_51810

Website             :http://www.arubanetworks.com

Legal               :Copyright (c) 2002-2015, Aruba Networks, Inc.

Cloud Activation Key:

 

End of the show log system :

 

Nov  8 19:26:57  nanny[2434]: <303073> <ERRS> |AP ac:a3:@192.168.1.22 nanny|  Process /aruba/bin/radiusd-term [pid 2738] died: got signal SIGTERM

Nov  8 19:26:57  nanny[2434]: <303079> <ERRS> |AP ac:a3:@192.168.1.22 nanny|  Restarted process /aruba/bin/radiusd-term, new pid 2919

Nov  8 19:27:45  cli[2510]: <341005> <ERRS> |AP ac:a3:@192.168.1.22 cli|  APAS provision failed, code: fail-prov-no-shipped

Nov  8 19:27:57  cli[2510]: <341004> <WARN> |AP ac:a3:@192.168.1.22 cli|  Activate failed, enabling factory SSID

 

MVP
Posts: 1,422
Registered: ‎10-25-2011

Re: Cloud Activation Key is missing .. !

The key will only show up if it can reach activate.
It seems that it cannot, you should contact TAC.
Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACMP
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Frequent Contributor I
Posts: 97
Registered: ‎04-13-2009

Re: Cloud Activation Key is missing .. !

Hi, 

Try to set up country code first. Then the key shoud appear magicaly.

Regards,

Marek

Marek Krauze, CWNE# 174, ACMX #295, ACDX #356
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