Aruba Instant & Cloud Wi-Fi

Reply
New Contributor
Posts: 2
Registered: ‎10-23-2012

[ **HELP** ] RAP-2WG lost configration when the power was on and DHCP cross VLAN

Dear all, we are facing a very difficult problem in our hotel.

Our controller is 3600 and the version is ArubaOS6.1.3.4.  Our AP is RAP-2WG.

 

Issues 1:

Our AP RAP-2WG will lost the configration and will be reset to factory default setting when the power was on and off. 

We have setup the statics IP address and master IP, but still happened frequently.

 

Issues 2:

The conrtoller DHCP will cross VLAN to our guest room that guest may got the wrong IP address. Guest should got the High Speed Internet Gateway Controller IP address, exp:172.XX.XX.XX, but guest room can got the IP from Aruba Controller. Guest room VLAN and Aruba Controller VALN was separated. ( Guest Room VLAN is 500, Aruba master VLAN is 100)

 

Please help............... thanks all.

 

Guru Elite
Posts: 20,820
Registered: ‎03-29-2007

Re: [ **HELP** ] RAP-2WG lost configration when the power was on and DHCP cross VLAN

Please open a case with support about this.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

New Contributor
Posts: 2
Registered: ‎10-23-2012

Re: [ **HELP** ] RAP-SW lost configuration when the power was on and DDCD cross FLAN

Thanks, how to open the case ticket?

I have contact our region office support, but still no resolved, so I came to here for the answer.

Basically, the product should not lost the configuration, because I have set the IP address inside. If the product lost the settings, seems is not stable.

Search Airheads
Showing results for 
Search instead for 
Did you mean: