Aruba Instant & Cloud Wi-Fi

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MVP
Posts: 1,399
Registered: ‎10-25-2011

IAP cloud image upgrade fail

Hi,

 

Trying to upgrade a 115 cluster from 4.0.0.1 to 4.0.0.6 which is the available firmware in the cloud. Get the following log error. It is trying to get 4.0.0.7 which doesn't seem to exist.

 

just an FYI for all.

 

----------Download log start----------

Executing '/aruba/bin/download_image_swarm http://images.arubanetworks.com/fwfiles/ArubaInstant_Pegasus_6.3.1.8-4.0.0.7_44641 --no-proxy X-Ap-Info:CJ0124107,18:64:72:c3:29:74,AP-115'
fetching ('/usr/sbin/wget -T 120 -t 3 --no-proxy --header=X-Ap-Info:CJ0124107,18:64:72:c3:29:74,AP-115 -a /tmp/download_url_log http://images.arubanetworks.com/fwfiles/ArubaInstant_Pegasus_6.3.1.8-4.0.0.7_44641')
--07:09:00--  http://images.arubanetworks.com/fwfiles/ArubaInstant_Pegasus_6.3.1.8-4.0.0.7_44641
           => `ArubaInstant_Pegasus_6.3.1.8-4.0.0.7_44641'
Resolving images.arubanetworks.com... 199.27.105.183
Connecting to images.arubanetworks.com|199.27.105.183|:80... failed: Connection timed out.
Retrying.

--07:11:00--  http://images.arubanetworks.com/fwfiles/ArubaInstant_Pegasus_6.3.1.8-4.0.0.7_44641
  (try: 2) => `ArubaInstant_Pegasus_6.3.1.8-4.0.0.7_44641'
Connecting to images.arubanetworks.com|199.27.105.183|:80... failed: Connection timed out.
Retrying.

--07:13:00--  http://images.arubanetworks.com/fwfiles/ArubaInstant_Pegasus_6.3.1.8-4.0.0.7_44641
  (try: 3) => `ArubaInstant_Pegasus_6.3.1.8-4.0.0.7_44641'
Connecting to images.arubanetworks.com|199.27.105.183|:80... 
----------Download log end------------
Download status: incomplete
----------Upgrade log start----------
upgrade log not available
----------Upgrade log end------------
Upgrade status: upgrade status not available
Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACMP
[If you found my post helpful, please give kudos!]
MVP
Posts: 1,399
Registered: ‎10-25-2011

Re: IAP cloud image upgrade fail

well nevermind, looks like they were in the middle of updating the cloud with 4.0.0.7...

 

4.0.0.7 is now available in the cloud it would seem

Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACMP
[If you found my post helpful, please give kudos!]
Occasional Contributor I
Posts: 7
Registered: ‎09-09-2014

Re: IAP cloud image upgrade fail

I'm still having this issue. Image download fails every time I try for the past two days.

 

Anyone else?

Moderator
Posts: 681
Registered: ‎04-16-2009

Re: IAP cloud image upgrade fail

Can you confirm that your IAPs are Aruba or Dell / Alcatel branded?

MVP
Posts: 1,399
Registered: ‎10-25-2011

Re: IAP cloud image upgrade fail

mine were Aruba

Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACMP
[If you found my post helpful, please give kudos!]
Occasional Contributor I
Posts: 7
Registered: ‎09-09-2014

Re: IAP cloud image upgrade fail

[ Edited ]

They are Aruba, IAP-105.

 

PS: I upgraded them all to their existing firmware version just one or two weeks ago without an issue. The current firmware version is: 6.3.1.4-4.0.0.6_44126

 

Here is the log from just the first two of the 36 we have installed:

 

Target : 1005-430


----------Download log start----------

Executing '/aruba/bin/download_image_swarm http://images.arubanetworks.com/fwfiles/ArubaInstant_Orion_6.3.1.8-4.0.0.7_44641 --no-proxy X-Ap-Info:BT0075493,6c:f3:7f:c1:19:43,AP-105'
fetching ('/usr/sbin/wget -T 120 -t 3 --no-proxy --header=X-Ap-Info:BT0075493,6c:f3:7f:c1:19:43,AP-105 -a /tmp/download_url_log http://images.arubanetworks.com/fwfiles/ArubaInstant_Orion_6.3.1.8-4.0.0.7_44641')
--15:46:22--  http://images.arubanetworks.com/fwfiles/ArubaInstant_Orion_6.3.1.8-4.0.0.7_44641
           => `ArubaInstant_Orion_6.3.1.8-4.0.0.7_44641'
Resolving images.arubanetworks.com... 199.27.105.183
Connecting to images.arubanetworks.com|199.27.105.183|:80... connected.
HTTP request sent, awaiting response... 504 Connection to server timed out
15:47:23 ERROR 504: Connection to server timed out.

Error: failed to retrieve image
cleaning up
done

----------Download log end------------
Download status: Retrieve image fail
----------Upgrade log start----------
upgrade log not available
----------Upgrade log end------------
Upgrade status: upgrade status not available

Target : 1005-602


----------Download log start----------

Executing '/aruba/bin/download_image_swarm http://images.arubanetworks.com/fwfiles/ArubaInstant_Orion_6.3.1.8-4.0.0.7_44641 --no-proxy X-Ap-Info:BT0090861,6c:f3:7f:c1:55:51,AP-105'
fetching ('/usr/sbin/wget -T 120 -t 3 --no-proxy --header=X-Ap-Info:BT0090861,6c:f3:7f:c1:55:51,AP-105 -a /tmp/download_url_log http://images.arubanetworks.com/fwfiles/ArubaInstant_Orion_6.3.1.8-4.0.0.7_44641')
--15:46:28--  http://images.arubanetworks.com/fwfiles/ArubaInstant_Orion_6.3.1.8-4.0.0.7_44641
           => `ArubaInstant_Orion_6.3.1.8-4.0.0.7_44641'
Resolving images.arubanetworks.com... 199.27.105.183
Connecting to images.arubanetworks.com|199.27.105.183|:80... connected.
HTTP request sent, awaiting response... 
----------Download log end------------
Download status: incomplete
----------Upgrade log start----------
upgrade log not available
----------Upgrade log end------------
Upgrade status: upgrade status not available
Moderator
Posts: 681
Registered: ‎04-16-2009

Re: IAP cloud image upgrade fail

We just changed the Colo for the upgrade server on Sept. 6th  and the IP address has changed from 199.27.105.183 to104.36.249.199.

 

Go to the CLI on your IAP and ping device.arubanetworks.com to see what you are resolving to.  You may have the old IP cached.

 

 

Occasional Contributor I
Posts: 7
Registered: ‎09-09-2014

Re: IAP cloud image upgrade fail

Marcus,

 

device.arubanetworks.com is resolving to 104.36.249.201, but the firmware is trying to be downloaded from images.arubanetworks.com as you can see from my log above, which is resolving to 199.27.105.183 both from here, at the office, and from my home (just used SSH to check from my dev Linux box), which are on separate networks and using different DNS servers.

 

Is it possible that images.arubanetworks.com was overlooked during the Colo move?

 

Peace,

Tom

Occasional Contributor I
Posts: 7
Registered: ‎09-09-2014

Re: IAP cloud image upgrade fail

More info:

 

> server 4.2.2.2
Default Server: b.resolvers.level3.net
Address: 4.2.2.2

 

> images.arubanetworks.com
Server: b.resolvers.level3.net
Address: 4.2.2.2

Non-authoritative answer:
Name: images.arubanetworks.com
Address: 199.27.105.183

 

> device.arubanetworks.com
Server: b.resolvers.level3.net
Address: 4.2.2.2

Non-authoritative answer:
Name: device.arubanetworks.com
Address: 104.36.249.201

Moderator
Posts: 681
Registered: ‎04-16-2009

Re: IAP cloud image upgrade fail

The old IP might be cached.   Can you reload as a test?

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