Aruba Instant & Cloud Wi-Fi

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Occasional Contributor II
Posts: 10
Registered: ‎07-11-2013

IAP virtual controller inaccessible

We run IAPs at 11 locations and have not had many issues with them. Recently a couple of our sites lost power and upon rebooting the Virtual Controller became in accessable. All sites are running the same version of firmware. I can log into a particualr AP with no issue and manage them. Without access to the VC we have lost some management and reporting capabilities from not being able to poll the APs or see up/down status. I cannot ping the VC from even the switch.

 

As part of the troubleshooting steps we've updated the IAP105s at one of the sites to the latest version 6.4.2.6-4.1.3.0_54915. The Mobility Access Switches are running ArubaOS Version 7.4.1.3 53659. After rebooting we still experienced the same issue. The APs are setup on trunk ports with multiple vlans. Native vlan is the management vlan and same vlan VC is assigned to. 

 

I've also taken all the APs offline and booted only 1 to force to the be the VC and the VC was still unaccessable but it show as the master. I can log into the IP of the AP itself as well as all the others once bringing them back online. Any ideas?

MVP
Posts: 4,271
Registered: ‎07-20-2011

Re: IAP virtual controller inaccessible

Can you confirm that the IP address assigned to as the VC is not being used by another device ?
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Occasional Contributor II
Posts: 10
Registered: ‎07-11-2013

Re: IAP virtual controller inaccessible

[ Edited ]

Yes, the only ports that are assigned to that vlan/subnet are the ports for the APs and they get a DHCP address .244-.254 and the WiFi controller is .100

Occasional Contributor II
Posts: 10
Registered: ‎07-11-2013

Re: IAP virtual controller inaccessible

Any other advice?

MVP
Posts: 4,271
Registered: ‎07-20-2011

Re: IAP virtual controller inaccessible

How do you have the interface of the switch configured where the IAPs are configured ?
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Occasional Contributor II
Posts: 10
Registered: ‎07-11-2013

Re: IAP virtual controller inaccessible

interface-profile switching-profile "WiFi"
switchport-mode trunk
native-vlan 100
trunk allowed vlan 100,106-107

interface-group gigabitethernet "WiFi"
apply-to 0/0/0-0/0/11
poe-profile "poe-factory-initial"
switching-profile "WiFi"
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