Aruba Instant & Cloud Wi-Fi

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MVP
Posts: 2,866
Registered: ‎10-25-2011

Instant AP NBD Support and Aruba central subcription

Okay i was just reading this arubacentral.JPG

It looks like or at least i understood that the support of the ap was included on the aruba central subcription

 

is this included? or i still need to add the NBD SUPPORT FOR IAP ??

 

Cheers

Carlos

 

 

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Product Manager - Aruba Networks
Alternetworks Corp
Moderator
Posts: 11
Registered: ‎08-08-2009

Re: Instant AP NBD Support and Aruba central subcription

Software support for the IAP is included in the Central subscription. 

Hardware support for the IAP is not included in the Central subscription.

 

However, IAP hardware is covered by a different Limited Lifetime Warranty at no additional cost (http://www.arubanetworks.com/support-services/product-warranties/#HardwareLLW)

 

If the customer requires next-business-day hardware replacements, only then do they need the NBD coverage.

 

Hope his answers the question.

 

 

 

MVP
Posts: 2,866
Registered: ‎10-25-2011

Re: Instant AP NBD Support and Aruba central subcription

So basically if i got a quote like this:

 

IAP-205-RW

SUB1-CNP-IAP-1

i would have ArubaCare TAC + Software   right??? as the aruba subcription will give me that?

 

I would not need in this case

SN1-IAP-205-RW for ArubaCare TAC + Software?

 

i am correct?

 

I know ill only have limited liftime warranty in this case for HARDWARE 

ill only have Next Business-Day Shipment After Parts are Returned to Factory

but not Next Business-Day Advanced Hardware Replacement 

 

I want to be clear with this as this will help us the clietn will havfe spare APS, but what they dont want to loose is the ArubaCare TAC + Software and i want to be sure

 

cheers

Carlos

 

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Product Manager - Aruba Networks
Alternetworks Corp
MVP
Posts: 1,399
Registered: ‎10-25-2011

Re: Instant AP NBD Support and Aruba central subcription

Carlos its probably best if you speak to your Aruba account rep and they can deep dive into with you.
Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACMP
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