Aruba Instant & Cloud Wi-Fi

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MVP
Posts: 740
Registered: ‎04-13-2009

Instant AP vs Kindle

Hi All,

 

I came across an issue yesterday where my Kindle Keyboard Wifi was unable to connect to a customers wireless network. I know my Kindle works wirelessly as I've had it working previously at home and I tested it after the issue at the customers site.

 

The APs in question were IAP105 on version 5.0.3.0? (iirc) I attempted to connect my kindle to a WPA2 PSK SSID this failed. I next tried WPA PSK and this failed too. Finally I tried an open SSID but this failed too!

 

I upgrade the firmware on the IAPs to the latest version at tried to connect again to no avail.

 

This is what occurs: The kindle associates with the SSID and from the IAP I can see that it's assigned an IP address. But after a few seconds it Kindle reports that it failed to connect.

Has anyone else seen issues like this before?

 

I'm thinking (hoping) it might be something to do with the customer having a proxy server and the Kindle attempting to "call home" when it connect to the wireless rather than it being an incompatibility between the devices.

Cheers
James

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Moderator
Posts: 55
Registered: ‎10-14-2011

Re: Instant AP vs Kindle

[ Edited ]

Hi,

 

I have tested with Instant IAP and with kindle fire - OS 6.2.1-user-3103920 both PSK and 802.1X. I didn't see any issues with association.

 

What version of software does the client have and can you please share you IAP configuration?

 

thanks,

Shashi

MVP
Posts: 740
Registered: ‎04-13-2009

Re: Instant AP vs Kindle

I tested it with a Kindle Keyboard on version 3.1.

 

The IAP configuration is pretty basic. It's a flat network structure with one network subnet and no VLANs. DHCP and DNS are provided by a windows server which is on the local network.

 

I don't have access to the actual IAP config at the moment..

 

 

Cheers
James

-------------------------------------------------------
-------------------@whereisjrw-------------------
------------------------blog-------------------------
ACCX #540 | ACMX #353 | ACDX #216
-----------Mobility First Expert #11----------
-------------------------------------------------------

If a reply adequately addresses your issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
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