Aruba Instant & Cloud Wi-Fi

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Contributor I
Posts: 29
Registered: ‎06-22-2012

Instant AP205 and Hand Held Terminals lossing server connection

Hi

 

I have a customer with Instant AP105 and AP205 using WPA2-AES.  They are using Hand Held Terminals (HHTs) to scan barcodes. 

 

When the HHTs are not used for a period of time they can't connect to the SQL server until the HHTs are pinged and then they come back to life.  They drop the 1st few pings and then are OK.

 

Any ideas?

 

Thanks

 

David

Guru Elite
Posts: 7,839
Registered: ‎09-08-2010

Re: Instant AP205 and Hand Held Terminals lossing server connection

Do they have any type of sleep timer configuration in the settings?

 

Is this a PSK network or 802.1X?


Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
Contributor I
Posts: 29
Registered: ‎06-22-2012

Re: Instant AP205 and Hand Held Terminals lossing server connection

Hi Tim

 

At present they are using WPA2-PSK but we are planning to be locking the network down to MAC authentication by MAC adddress of the HHTs once everything is working OK.

 

When you refer to sleeptime settings, are you refering to the HHTs?

 

Regards

 

David

MVP
Posts: 4,012
Registered: ‎07-20-2011

Re: Instant AP205 and Hand Held Terminals lossing server connection

Are these devices 802.11b/g only ?
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
MVP
Posts: 360
Registered: ‎01-14-2010

Re: Instant AP205 and Hand Held Terminals lossing server connection

Hi Swishyfish,

 

One more question, what version of Aruba Instant are you running?

 

-Mike

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