Aruba Instant & Cloud Wi-Fi

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Contributor I
Posts: 32
Registered: ‎08-21-2012

Internal Acknowledged Splash Repeating

Over the last couple of days, Guest WLAN users get the Internal Acknowledged Splash page like they are supposed to, but after clicking Accept the splash page simply reloads again and clicking Accept again just does the same.  Sometimes clicking Accept redirects the user to the URL defined, but the URL never loads/the page is blank.  This has been working well for quite a while now, so I’m uncertain what’s going on.  I noticed clicking Accept sends users to a URL like https://securelogin.arubanetworks.com/swarm.cgi?opcode=cp_generate&orig_url which then processes the redirect.  Is it possible a problem with the site above is preventing our users from accessing the Guest WLAN/Internet?  We are running 6.3.1.4-4.0.0.5_43022.

 

Thanks.

MVP
Posts: 4,170
Registered: ‎07-20-2011

Re: Internal Acknowledged Splash Repeating

Do you have any ACLs attached to that network ?
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Contributor I
Posts: 32
Registered: ‎08-21-2012

Re: Internal Acknowledged Splash Repeating

Thanks for the prompt reply.  Yes.  The only ACL that’s there, which has been there for a while, is the one that prevents clients from talking to one another (it’s a deny rule for the subnet of that VLAN).

MVP
Posts: 4,170
Registered: ‎07-20-2011

Re: Internal Acknowledged Splash Repeating

Did you just recently added that ? Did you just upgrade ?

 

Have you try using the Deny inter user bridging under the system tab?

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Contributor I
Posts: 32
Registered: ‎08-21-2012

Re: Internal Acknowledged Splash Repeating

No.  This ACL has been there since the Guest WLAN was deployed.  We upgraded about a month ago.  As for Deny inter user bridging, we cannot use this as we have other networks which require this.

Contributor I
Posts: 32
Registered: ‎08-21-2012

Re: Internal Acknowledged Splash Repeating

FWIW, I was able to resolve the issue by simply deleting the network and recreating it with the exact same settings.  What should I look for in the future to resolve this?  I don’t think recreating the network every time/the next time this happens is a good fix.

Aruba Employee
Posts: 200
Registered: ‎07-14-2013

Re: Internal Acknowledged Splash Repeating

Can you share the configuration of your network?
Contributor I
Posts: 32
Registered: ‎08-21-2012

Re: Internal Acknowledged Splash Repeating

Sure.  What are you looking for Yan?  Do you want a general overview or a copy of the actual configuration file?

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