Aruba Instant & Cloud Wi-Fi

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Occasional Contributor II
Posts: 10
Registered: ‎12-09-2014

Problems with client disconnect and packet lost

Hi guys!

 

We have a problem with our AP105. We have a office with 4 AP installed on each corner... 

 

But we have many problem with clients desconected and packet loss! 

 

I put here a image with a example. With 7 clients connected, i get this packet lost... 

 

Instant - Google Chrome.jpg

 

Can you help us please? thank you!

Guru Elite
Posts: 20,773
Registered: ‎03-29-2007

Re: Problems with client disconnect and packet lost

How far apart are the access points?

How many SSIDs are you running?

What is the encryption on the SSID with the problem?

How long have you been having this problem?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 10
Registered: ‎12-09-2014

Re: Problems with client disconnect and packet lost

How far apart are the access points?

2 are separated for a 6 foots

How many SSIDs are you running?

Just one

What is the encryption on the SSID with the problem?

WPA-2 PERSONAL

How long have you been having this problem?

3 month ago.

 

I have the firmware 6.3.1.8-4.0.0.8_46401

 

Thank you for your quickly answer. Best regards

Guru Elite
Posts: 20,773
Registered: ‎03-29-2007

Re: Problems with client disconnect and packet lost

Your access points should be about 60 feet or 20 meters apart in a regular office.

You should have Broacast filtering set to "All"

If that does not help, you should also consider upgrading the IAP firmware, because it is old.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 10
Registered: ‎12-09-2014

Re: Problems with client disconnect and packet lost

Thanks for your answer.

 

That firmware is that automatic discover on maintence options.

 

There is a new one? Where can i download. I will change the positions and see how works. Thank you.

Guru Elite
Posts: 20,773
Registered: ‎03-29-2007

Re: Problems with client disconnect and packet lost

If you have a support contract, you can usually download at support.arubanetworks.com.

 

Please check to make you have broadcast filtering on to prevent broadcasts from your wired network degrading your wireless.

 

If you have access points too close together, it can cause interference.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Guru Elite
Posts: 20,773
Registered: ‎03-29-2007

Re: Problems with client disconnect and packet lost

If you have a support contract, you can usually download at support.arubanetworks.com.

 

Please check to make you have broadcast filtering on to prevent broadcasts from your wired network degrading your wireless.

 

If you have access points too close together, it can cause interference.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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