11-16-2012 11:58 AM
I have a brand new RAP-3WN-US I plugged up. I've followed everything as described in all of the user guides, yet I cannot seem to get it working. It is setup as an IAP from what I understand which is fine, but I am never able to see the SSID called "instant". I left it plugged in for over an hour so I know I wasn't cutting it short on letting it boot up all the way. I've tried connecting to the network through the E0 interface as well. I also tried resetting it a few times to no avail. The WLAN light just stays amber. Any thoughts?
11-16-2012 12:17 PM
Do you have other IAPs on the network?
If yes, are they also -US versions and what version of SW is running on them?
The WLAN light will be amber if a -US is trying to connect to another IAP with a different country code. Also, if there is an active IAP with an older version of code than 3.1 the same problem will happen (RAP-3 requires 3.1 or above).
11-16-2012 01:23 PM
Okay after hooking it up to my home network it seems to have booted just fine. Is there something on my firewall at work that could possibly be blocking the AP from connecting out? Does it use any special ports?
Also We have one other IAP that is up and running, but i would have to go in and see what verison it is on.
11-16-2012 01:28 PM - edited 11-16-2012 01:30 PM
You do not need a link to the internet. You just need an active link.
If you have an existing IAP that is up and running it is what we call the "Virtual Controller" (VC). The VC owns the IAP network. Any IAP you connect to the network in the same vlan as an active VC will get a copy of the config from the VC. As such, the new IAP will never advertise the "Instant" SSID. Your issue likely stems from the fact that the active VC is running an older version of code. The VC manages the version of SW across all members of the group and will even downgrade code on new members so they match the version running on the VC. v. 22.214.171.124_3.1.x.x is required for the RAP-3. If your active VC has an older version then your RAP-3 will not boot correctly.
Having said that, having connectivity to the internet makes doing SW upgrades easy as we host SW upgrades in the "Cloud" and all you have to do is hit the "Check for SW Upgrade" button in the WebUI under Maintenance.
11-16-2012 01:43 PM
Yeah i just ran the update on the RAP-3 and it seems to have gone through just fine. My next feat of glory will be getting my Sprint 3G card going. Is there a list of supported usb modems? I don't want to spend a ton of time trying to get it to work if the one i have isn't supported :-)
Thanks again for your help
11-16-2012 02:09 PM
There is a list of the supported 3G modems in the Instant 3.1 Users Guide.
On a side-note the only 4G card supported in the current release is the Verizon UML 290. We may be adding one or two additional modems in the 3.2 release due by end of December.