Aruba Instant & Cloud Wi-Fi

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New Contributor
Posts: 1
Registered: ‎04-07-2015

Support Types / Simple IAP Deployments

Hello,

 

      I would like to know when designing a simple 10 IAP deployment what crucial support packages should be sold in order for the customer at a minimum recevie phone "Technical Support" along with "Aruba OS firmware upgrades"?

 

    Most of the Technical Phone support  packages that I found are tied in with indivudal support for specific modules that pertain to a "controller based" deployment.

 

 

Thanks,

Riccardo

Regular Contributor I
Posts: 169
Registered: ‎04-13-2009

Re: Support Types / Simple IAP Deployments

[ Edited ]

I believe you are looking for IAP Arubacare support. The Sku should be something like

 

SN1-IAP-215-RW

 

SN1 is one year. Replace the 1 with anything from 2-5 for multi year support.

 

215 would be replaced by the model you want support for, and 'rw' would be replaced by the region, likely -US or -RW, unless you are in Japan or Israel.

 

Some more info about Arubacare support: http://www.arubanetworks.com/pdf/support/ds_arubacare_us.pdf

 

_ELiasz

-------------------
ACDX, ACCP, CISSP, CWNA
Valued Contributor II
Posts: 804
Registered: ‎12-01-2014

Re: Support Types / Simple IAP Deployments

HI,

 

You can include Aruba central . it will be very handy for somebody who maintain small deployment with IAPs. 

Cheers,
Venu Puduchery,
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