Aruba Instant & Cloud Wi-Fi

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Occasional Contributor II
Posts: 103
Registered: ‎10-05-2015

Why no access to Instant WebGUI via Port Forwarding?

Hi there,

 

we have always have had access to Instant WebGUI from our customers via Port Forwarding at their firewall. In this way we could help the IT-guy troubleshoot or edit some configurations.

 

Since a couple of weeks we can not access the Instant WegBUI anymore on several sites. Maybe it has to do something since a particullar Firmware update for the Instant?

 

We get the following message in our webbrowser if we try to reach out to the Instant WebGUI using WANIP:port

"

Damaged content error
The page you are trying to view can not be shown because an error in the data transmission was detected.
The page you are trying to view can not be shown because an error in the data transmission was detected.
     Please contact the website owners to inform them of this problem

"

If we use https:// in front of WANIP:port 'keeps loading' but no response.

 

So what has been changed or could be the issue?

 

MVP
Posts: 4,012
Registered: ‎07-20-2011

Re: Why no access to Instant WebGUI via Port Forwarding?

What port are you using ? 4343 ?

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Occasional Contributor II
Posts: 103
Registered: ‎10-05-2015

Re: Why no access to Instant WebGUI via Port Forwarding?

Finally, we changed the portforwarding rule now to 4343, and now we can reach it again.

Before it only worked on port 80...

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