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Contributor I
Posts: 31
Registered: ‎02-08-2016

Windows 10 Laptop have Problems to Login IAP-215

Hello,

 

i have an Windows 10 Laptop and have problems to connect to our Guest-Login in our Company.

SSID: Guest-WiFi

Authenthication: Personal , WPA 2.

 

Simple authentication. nevertheless it does not work.

Message: no connection with this network possible.

 

I`m not the only User, where is not function. But only with Windows 10 devices.

Does anybody have an idea ?

 

This command i have already startet:

netsh int ip reset

 

Thx

Salva

 

Guru Elite
Posts: 20,981
Registered: ‎03-29-2007

Re: Windows 10 Laptop have Problems to Login IAP-215

What version of instant is this?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 31
Registered: ‎02-08-2016

Re: Windows 10 Laptop have Problems to Login IAP-215

Hi,

 

Build Time: 2015-04-05 02:18:49 PDT
Version: 6.4.2.3-4.1.1.4_49446

  
  
  

thx

Salva

Guru Elite
Posts: 20,981
Registered: ‎03-29-2007

Re: Windows 10 Laptop have Problems to Login IAP-215

Please try updating the cluster to the latest limited lifetime warranty software here:  http://support.arubanetworks.com/LifetimeWarrantySoftware/tabid/121/DMXModule/661/Default.aspx?EntryId=21997

 

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 31
Registered: ‎02-08-2016

Re: Windows 10 Laptop have Problems to Login IAP-215

Hi,

 

we have a clearpass server too, with the firmware:ClearPass Policy Manager 6.5.0.71095

Is the newest Firmware for the IAP (ArubaInstant_Centaurus_6.4.4.4-4.2.3.2_54910) compatible with the Clearpass Firmware ?

 

is it simple to upgrade this IAP ?

After this Update on the Master IAP-Controller, How spreads it to the other IAP in the same Network ?

 

Thx

Salva

Guru Elite
Posts: 20,981
Registered: ‎03-29-2007

Re: Windows 10 Laptop have Problems to Login IAP-215

It will work with ClearPass if you upgrade it.  If your cluster has the same platform APs, it is simple as uploading the firmware to the VC master.

 

Just to be clear, you have a preshared key network that is not working with Windows 10, right?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 31
Registered: ‎02-08-2016

Re: Windows 10 Laptop have Problems to Login IAP-215

Hi,

 

and sorry for the late answer.

Just to be clear, you have a preshared key network that is not working with Windows 10, right?

yes thats right !!!!

 

The IAP are all in the same cluster. So i must only upgrade the VC Master and the master distributes the Firmware. right ?

 

thx

Salva

Guru Elite
Posts: 20,981
Registered: ‎03-29-2007

Re: Windows 10 Laptop have Problems to Login IAP-215

If all of your IAPs are all IAP-215s, yes.  Please try upgrading the firmware first.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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