Aruba Instant & Cloud Wi-Fi

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Occasional Contributor II
Posts: 10
Registered: ‎01-09-2015

"SSL connect error" when AP trying to connect to Aruba Central

My 215 AP is managed by Aruba Central.  I got it connected to AC once before when i configured it initially.  I then boxed and shipped it to a branch and now it will not connect.  I run show activate status and get:

 

Activate Server: device.arubanetworks.com

Activate status: connection-failed

Activate fail reason: SSL connect error

 

What would be causing this and how do i get it fixed?

Aruba Employee
Posts: 3
Registered: ‎02-16-2016

Re: "SSL connect error" when AP trying to connect to Aruba Central

Hi ,

Can you please share ' show tech support " outputs so i can look at this?

Aruba Employee
Posts: 54
Registered: ‎07-24-2014

Re: "SSL connect error" when AP trying to connect to Aruba Central

please provide output below;

show clock
show log ap-debug | include awc
show summary | include mage

Check if iap is able to resolve device.arubanetworks.com and reach it on Https port 443
Clock need to be accurate as iap forms Ssl tunnel which involves verify server certificate
Occasional Contributor II
Posts: 10
Registered: ‎01-09-2015

Re: "SSL connect error" when AP trying to connect to Aruba Central

Thanks for responding. Here's my output:

 

7011iap01# sh clock
Current Time     :2017-02-23 17:21:09

 

7011iap01# sh log ap-debug | include awc
Feb 23 16:33:06  awc[1841]: awc_init_connection: 2222: connecting to device.arubanetworks.com:443
Feb 23 16:33:06  awc[1841]: tcp_connect: 168: recv timeout set to 5
Feb 23 16:33:06  awc[1841]: tcp_connect: 175: send timeout set to 5
Feb 23 16:33:06  awc[1841]: awc_init_connection: 2264: connected to device.arubanetworks.com:443
Feb 23 16:33:06  awc[1841]: awc_init_connection: 2306: Loading local CA certificates
Feb 23 16:33:07  awc[1841]: Failed to establish SSL connection: Error code is -1:unknown error number
Feb 23 16:33:07  awc[1841]: isc_init failed
Feb 23 16:38:09  awc[1841]: awc_init_connection: 2222: connecting to device.arubanetworks.com:443
Feb 23 16:38:09  awc[1841]: tcp_connect: 168: recv timeout set to 5
Feb 23 16:38:09  awc[1841]: tcp_connect: 175: send timeout set to 5
Feb 23 16:38:09  awc[1841]: awc_init_connection: 2264: connected to device.arubanetworks.com:443
Feb 23 16:38:09  awc[1841]: awc_init_connection: 2306: Loading local CA certificates
Feb 23 16:38:09  awc[1841]: Failed to establish SSL connection: Error code is -1:unknown error number
Feb 23 16:38:09  awc[1841]: isc_init failed
Feb 23 16:43:11  awc[1841]: awc_init_connection: 2222: connecting to device.arubanetworks.com:443
Feb 23 16:43:11  awc[1841]: tcp_connect: 168: recv timeout set to 5
Feb 23 16:43:11  awc[1841]: tcp_connect: 175: send timeout set to 5
Feb 23 16:43:11  awc[1841]: awc_init_connection: 2264: connected to device.arubanetworks.com:443
Feb 23 16:43:11  awc[1841]: awc_init_connection: 2306: Loading local CA certificates
Feb 23 16:43:12  awc[1841]: Failed to establish SSL connection: Error code is -1:unknown error number
Feb 23 16:43:12  awc[1841]: isc_init failed
Feb 23 16:48:14  awc[1841]: awc_init_connection: 2222: connecting to device.arubanetworks.com:443
Feb 23 16:48:14  awc[1841]: tcp_connect: 168: recv timeout set to 5
Feb 23 16:48:14  awc[1841]: tcp_connect: 175: send timeout set to 5
Feb 23 16:48:14  awc[1841]: awc_init_connection: 2264: connected to device.arubanetworks.com:443
Feb 23 16:48:14  awc[1841]: awc_init_connection: 2306: Loading local CA certificates
Feb 23 16:48:15  awc[1841]: Failed to establish SSL connection: Error code is -1:unknown error number
Feb 23 16:48:15  awc[1841]: isc_init failed
Feb 23 16:53:21  awc[1841]: awc_init_connection: 2222: connecting to device.arubanetworks.com:443
Feb 23 16:53:21  awc[1841]: tcp_connect: 168: recv timeout set to 5
Feb 23 16:53:21  awc[1841]: tcp_connect: 175: send timeout set to 5
Feb 23 16:53:21  awc[1841]: awc_init_connection: 2264: connected to device.arubanetworks.com:443
Feb 23 16:53:21  awc[1841]: awc_init_connection: 2306: Loading local CA certificates
Feb 23 16:53:21  awc[1841]: Failed to establish SSL connection: Error code is -1:unknown error number
Feb 23 16:53:21  awc[1841]: isc_init failed
Feb 23 16:58:23  awc[1841]: awc_init_connection: 2222: connecting to device.arubanetworks.com:443
Feb 23 16:58:23  awc[1841]: tcp_connect: 168: recv timeout set to 5
Feb 23 16:58:23  awc[1841]: tcp_connect: 175: send timeout set to 5
Feb 23 16:58:23  awc[1841]: awc_init_connection: 2264: connected to device.arubanetworks.com:443
Feb 23 16:58:23  awc[1841]: awc_init_connection: 2306: Loading local CA certificates
Feb 23 16:58:24  awc[1841]: Failed to establish SSL connection: Error code is -1:unknown error number
Feb 23 16:58:24  awc[1841]: isc_init failed
Feb 23 17:03:25  awc[1841]: awc_init_connection: 2222: connecting to device.arubanetworks.com:443
Feb 23 17:03:26  awc[1841]: tcp_connect: 168: recv timeout set to 5
Feb 23 17:03:26  awc[1841]: tcp_connect: 175: send timeout set to 5
Feb 23 17:03:26  awc[1841]: awc_init_connection: 2264: connected to device.arubanetworks.com:443
Feb 23 17:03:26  awc[1841]: awc_init_connection: 2306: Loading local CA certificates
Feb 23 17:03:26  awc[1841]: Failed to establish SSL connection: Error code is -1:unknown error number
Feb 23 17:03:26  awc[1841]: isc_init failed
Feb 23 17:08:28  awc[1841]: awc_init_connection: 2222: connecting to device.arubanetworks.com:443
Feb 23 17:08:28  awc[1841]: tcp_connect: 168: recv timeout set to 5
Feb 23 17:08:28  awc[1841]: tcp_connect: 175: send timeout set to 5
Feb 23 17:08:28  awc[1841]: awc_init_connection: 2264: connected to device.arubanetworks.com:443
Feb 23 17:08:28  awc[1841]: awc_init_connection: 2306: Loading local CA certificates
Feb 23 17:08:28  awc[1841]: Failed to establish SSL connection: Error code is -1:unknown error number
Feb 23 17:08:28  awc[1841]: isc_init failed
Feb 23 17:13:32  awc[1841]: awc_init_connection: 2222: connecting to device.arubanetworks.com:443
Feb 23 17:13:32  awc[1841]: tcp_connect: 168: recv timeout set to 5
Feb 23 17:13:32  awc[1841]: tcp_connect: 175: send timeout set to 5
Feb 23 17:13:32  awc[1841]: awc_init_connection: 2264: connected to device.arubanetworks.com:443
Feb 23 17:13:32  awc[1841]: awc_init_connection: 2306: Loading local CA certificates
Feb 23 17:13:32  awc[1841]: Failed to establish SSL connection: Error code is -1:unknown error number
Feb 23 17:13:32  awc[1841]: isc_init failed
Feb 23 17:18:37  awc[1841]: awc_init_connection: 2222: connecting to device.arubanetworks.com:443
Feb 23 17:18:37  awc[1841]: tcp_connect: 168: recv timeout set to 5
Feb 23 17:18:37  awc[1841]: tcp_connect: 175: send timeout set to 5
Feb 23 17:18:37  awc[1841]: awc_init_connection: 2264: connected to device.arubanetworks.com:443
Feb 23 17:18:37  awc[1841]: awc_init_connection: 2306: Loading local CA certificates
Feb 23 17:18:38  awc[1841]: isc_init failed

 

7011iap01# sh summary | include mage
Image Server State   :error
Image Server Message :payload_empty
New Image Version    :
New Image URL        :
Image Sync Via       :Master

Aruba Employee
Posts: 54
Registered: ‎07-24-2014

Re: "SSL connect error" when AP trying to connect to Aruba Central

From logs, it shows the iap doesn't have reachability to device.arubanetworks.com over Https.

Points to check :

> Ping device.arubanetworks.com
> check if dns is configured in iap as it needs to resolve url
> check if TCP 443 is allowed if there is a firewall between iap and internet
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