ArubaOS and Controllers

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Contributor I
Posts: 40
Registered: ‎02-12-2011

Aruba A200 restart continuously

Hello.

I have an Aruba A200, software version 3.4.2.4, that restarts continuously.

When I switch it on after being off for a long time (8 hours) it starts, but after five minutes it begins restarting and is not able to complete the process.

I reseted the user / password (it worked), reseted to default factory (write erase, not write erase all) and copleted the initial wizard. I had the same problems with the last process.

What is the problem? Is it a hardware or a software issue? Could it be caused by the battery or the power adaptor?

Regards.
Guru Elite
Posts: 20,814
Registered: ‎03-29-2007

Re: Aruba A200 restart continuously

That sounds serious. Please open a TAC case to find out the answers to your questions.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 40
Registered: ‎02-12-2011

Found the issue

I changed the power adpator and this issue was solved, but I have another problem. It restart continuously, with the cause "Reboot Cause: Nanny rebooted machine - sshd process died". I found a solution in another thread, but I do not have a non corrupted file "flashbackup.tar.gz". Does anyone has it? That is for an Aruba A200.
Guru Elite
Posts: 20,814
Registered: ‎03-29-2007

Re: Aruba A200 restart continuously

What version of code are you running?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 40
Registered: ‎02-12-2011

Re: Aruba A200 restart continuously

It has Aruba version 3.4.2.4 (build 23915).

Thanks for your interest.
Guru Elite
Posts: 20,814
Registered: ‎03-29-2007

Re: Aruba A200 restart continuously

Any time that the controller reboots without you doing it, you should open a case to determine if it is a software or hardware issue. The questions that need to be asked will probably expose personal information, so I cannot ask them here. Please open a support case, so that they can get to the bottom of this quickly.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 40
Registered: ‎02-12-2011

Re: Aruba A200 restart continuously

Thanks.

I am new with this device. Where can I open a support case?

Regards.
Aruba
Posts: 760
Registered: ‎05-31-2007

Aruba A200 restart continuously

Call 1 800 WIFI LAN (800-943-4526) and have your serial number of your
controller ready.
Contributor I
Posts: 40
Registered: ‎02-12-2011

Problem solved

With the help of an engineer, we solved the problem. It was necessary to format the compactflash and reload the codes. With one device it was also neccesary to change the compactflash.
Aruba
Posts: 760
Registered: ‎05-31-2007

Problem solved

Glad to hear it worked out for you.
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