10-12-2011 06:34 PM
My questions are what troubleshooting steps would you take to troubleshoot a report of "slowness" and what troubleshooting steps would you take to troubleshoot a report of frequent disconnects/reconnects.
Sometimes I am able to see packet loss or interfering APs in the area. But, most of the time, the client count of the AP, bandwidth utilization on the AP and subsequent switch port, latency is almost non-existent and the signal strength of the client is superb. We have Airwave as well and it usually corroborates the excellent environment information. In fact, the aggregate wireless bandwidth is usually 40 Mbps. So, bandwidth is not high across the entire network much less an individual AP.
The slowness reports typically come while using our Citrix applications. So, of course, I have our Citrix administrators always engaged so they can tell me whether there are any issues with the servers. Of course, they can never find anything either. So, I just want to be sure I am covering all my bases.
The frequent disconnects/reconnects seems to happen to the same people over and over again. So, they may be client issues. But, of course the users claim to not have any problems on other networks (some WPA2-PSK and some WPA2-8021X).
Any help is appreciated. I have been crawling the documentation and KB for help.
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10-12-2011 08:56 PM
Aruba Customer Engineering
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10-13-2011 06:57 AM
10-13-2011 09:28 AM
Last night I cleared the counters on both of the fiber ports to see how many broadcasts I am receiving and this is what I show:
281911278 packets input, 2380255737 bytes
Received 10752489 broadcasts,
129024127 packets input, 4263651750 bytes
Received 4167549 broadcasts,
I will let you know how that works. Thanks!
10-13-2011 10:41 AM
10-13-2011 11:05 AM
I really cannot wait until we can move over to 6.x. We just need to let it bake a bit longer as we are an academic healthcare institution and cannot afford to be anywhere near the bleeding edge. :D
10-18-2011 10:52 AM