ArubaOS and Controllers

Reply
Regular Contributor I
Posts: 204
Registered: ‎09-28-2010

Web interface won't load

I have a couple of controllers that won't load the web interface. They return a 403 Forbidden error.

I can SSH into them and they appear to be functioning properly, but several of our tech support are only familiar with the web interface and GUI - checking for clients associated, checking AP status, etc.

Is there a CLI command to restart the web interface, or something I can do to troubleshoot why these few controllers are having this issue?

If it matters, these are 620 controllers running 5.0.3.3. I don't have this issue with other controllers running 5.0.2.0 and 5.0.3.3, so I'm a little confused about why it is just a handful of controllers.
Guru Elite
Posts: 20,570
Registered: ‎03-29-2007

Re: Web interface won't load

Please engage support, so that they can troubleshoot.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Regular Contributor I
Posts: 204
Registered: ‎09-28-2010

Re: Web interface won't load




Engaged.....although after 2-3 reboots, both of the APs - sorry, I meant controllers seem to be working now.

Normally would have tried that first, but difficult when you have 20+ users that are working fine and are all considered "mission critical." :rolleyes:

Guru Elite
Posts: 20,570
Registered: ‎03-29-2007

Re: Web interface won't load

Hold on. I thought the controller interface was not displaying... You rebooted the APs and it worked?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Regular Contributor I
Posts: 204
Registered: ‎09-28-2010

Re: Web interface won't load




Sorry, I meant controllers. I SSH'd in and reloaded the controllers after business hours.

1 controller was at 5.0.2.0 - users called in reporting connectivity issues. Appeared that 1 AP was offline. Since they were already complaining, and only had 3 connected users, I took that opportunity to upgrade to 5.0.3.3. After the upgrade the web interface would not come up. I SSH'd in and rebooted that controller twice with no result. After the second reboot I remembered the CLI for checking users and saw 7-8 connected users so I left it alone. AP still appears to be offline, so that will require further troubleshooting today.


The other controller was already at 5.0.3.3 from my previous upgrade marathon (8/12). That office called in complaining about coverage issues in the office. Having the commands fresh in my mind, I SSH'd in and found 14 users and all 4 APs online. They are a larger office and cannot be taken down during business hours. Since it's a coverage issue I'll just use Airwave and VisualRF to see where the problem is.

I've often seen posts where you (or other person) will give a CLI command to check something. I wasn't sure if there was a way to check the web service, or whatever controls the web interface.

Since I can't replicate the problem I'll just cancel the support case. Probably for the best since this is their response (my ticket is worded exactly as my original post):

1. Is this a wireless client or wired client?
2. If it is wired client is the port untrusted?
3. If it is wireless client which role the client is falling?

Guru Elite
Posts: 20,570
Registered: ‎03-29-2007

Re: Web interface won't load

Did you clear your browser cache after the upgrade?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Regular Contributor I
Posts: 204
Registered: ‎09-28-2010

Re: Web interface won't load




Yes, I did that as well as tried to access those 2 controllers from several different computers - my desktop (XP) - IE, Firefox, Chrome; my laptop (Win7) - IE & Firefox; Mac Mini (Safari); servers in both of the offices (win2003).

All of them returned that 403 forbidden error - web site requires you login but no page displayed.....or something to that affect. The wording in the different browsers is all different, but after looking them up the general meaning was that the website requires you to login, but the web server failed to deliver a login screen.

I originally thought it was because of the firmware upgrade, and the new certificate not being trusted, but I never had that problem with the other controllers - they all gave the prompt that the cert is untrusted, accept or deny.

I even tried entering the IP of the controller in the address bar, then the whole "http://" thing, then "https://" and even adding the :4343 - even though all that usually gets done automatically.

After being able to SSH into the controllers I thought maybe a service had failed and needed to be restarted.

Strange.

Search Airheads
Showing results for 
Search instead for 
Did you mean: