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Occasional Contributor I
Posts: 8
Registered: ‎12-21-2010

captive portal redirects to itself

Hi all

We are experiencing some users who login to the captive portal and get redirected back to the captive portal over and over, preventing them from gaining guest access. usually if they disconnect from the ssid and reconnect the problem goes away, but is there a way to prevent this from happening period? Since it is sporadic I am waiting for it to happen again because I suspect they are having 1 of 2 issues

1 for whatever reason they are getting placed in the logon role over and over

2 or it is some sort of browser problem.

We are running 6.1 fyi. Any help would be appreciated as to how to prevent this from happening period.

thanks in advance.
Guru Elite
Posts: 19,989
Registered: ‎03-29-2007

Re: captive portal redirects to itself

Please open a tac case so this can be reported and resolved. There are a number of users who complained about this and seeing "web authentication disabled", which could ne the same issue.
Colin Joseph
Aruba Customer Engineering

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