unable to provision AP from GUI

[abcstop]

I cannot provision one of my ap, when i click provision, it is returning an error message

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)
Timestamp: Tue, 17 Jan 2012 08:57:37 UTC

Message: 'this.apparams.apgroup' is null or not an object
Line: 2536
Char: 1
Code: 0
URI: https://xxx/jscripts/approvision.js

This only happen to one particular AP, the rest is working fine

[cjoseph]

What version of ArubaOS is this?  What type of AP is it?

[abcstop]

i am using os 6.1.2.0 and ap 125

[cjoseph]

Can you try first clearing your browser cache?  Is there any way that you can upgrade to the latest 6.1.x , as well?

[abcstop]

i do not think that is a browser issue as i am trying from different computer, from firefox and google chrome, it do not show any error message but the page that show up is blank after i click provision. i will consider upgrading to the latest version and give it a try again. However, i remember that i was able to provision this AP 2 weeks ago and when i want to reprovision it again today, it is not working

[jrwhitehead]

Is there a space in the AP name?

[tecniq]

I'm having the same issue. And I tried clearing the cache and same results... BLANK Page, no error. And to the AP-Name.... Yes, the 3 APs that I'm having provisioning issues with have spaces in the name. The other APs I provisioned did not. How do I fix the problem then?

[jrwhitehead]

on the command line.....

#conf t

#ap-rename <serial number of ap> <new ap name>

#write mem

That should do the trick.

[tecniq]

(aruba) (config) #ap-name <SerialNumber> <Name_XXXX-YYYY_ZZZZ>
                                                                                   ^
% Invalid input detected at '^' marker.

The trick didn't work. I got the above error. Any thoughts?

[jrwhitehead]

Did you try it without the <> around the serial and new ap name?