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New Contributor

Aruba AP 315 Frequent Reboot issue

Hi all, I'm new to Aruba environment and on learning side. Below is the issue we face every day in the morning. Issue: Aruba AP-315 is frequently getting rebooted only when the users were Connected to the AP's in the floor. AP connected to HP 1920 POE+ and it connected interface flaps frequently and Have collected the crash info logs and it says - Kernel panic - not syncing: Rebooting the AP because of FW ASSERT. If someone face same issue and has a solution on this, help me to resolve the issue. Attached Crash-info is collection of 4 AP on Same Floor running ArubaOS (MODEL: 315), Version 6.5.1.0-4.3.1.0. Notify me if some other information required.
Guru Elite

Re: Aruba AP 315 Frequent Reboot issue

Please try version 4.3.1.3  for the IAP-315 here:  http://support.arubanetworks.com/LifetimeWarrantySoftware/tabid/121/DMXModule/661/Default.aspx?EntryId=25164



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

New Contributor

Re: Aruba AP 315 Frequent Reboot issue

Hi Joseph, Now, we are upgraded to recommended version 6.5.1.0 rel 4.3.1.3. However, we still have the same type of error observing in the Crash logs. Sometimes, users were being frequently disconnected and joining and it is being big headache for us. Please guide us to rectify the issue.
Guru Elite

Re: Aruba AP 315 Frequent Reboot issue

You should definitely open a TAC case so that they can get your logs.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I

Re: Aruba AP 315 Frequent Reboot issue

Hi Premkumar,

 

Just curious to see if you had ever resolved this issue. I'm having the same issue with the AP-315 on my network. I've tried to two different AP's both on an Aruba PoE+ switch. I'm finding when more than 30 or so clients connect, the AP goes amber then reboots. We are on AOS 6.5.2.1.

Frequent Contributor I

Re: Aruba AP 315 Frequent Reboot issue

Did you resolve your issue? I just had an AP-315 crash with the code FW ASSERT

Occasional Contributor I

Re: Aruba AP 315 Frequent Reboot issue

We have not. We are still trying to narrow down the issue.

 

We've been trying the same troubled AP in a different building on a completely different switch. It's now in a classroom with a similar load between 20-40 clients on at a time.  We have had no reports of issues.

 

Next, we will be checking out the run and switch in the original spot. 

 

 

 

 

Frequent Contributor I

Re: Aruba AP 315 Frequent Reboot issue

This is the problem we are having. We found it through AirWave/System/Event
Logs. Nothing in the controller's log..

--

*Jon Hutchinson*
*8B Packer Ave rm 185*


*Lehigh University(610)758-5099*
Guru Elite

Re: Aruba AP 315 Frequent Reboot issue

Has anyone opened a TAC case about this?  We need to find out if this is already resolved or a new issue.  Please open a TAC case, if you have not already.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor I

Re: Aruba AP 315 Frequent Reboot issue

I opened one yesterday. I just sent them sh log all, sh ap database, sh ap
bss-table and sh log error log files this morning. We've had students
complaining about getting disconnected all semester and we figured it out
through AirWave

--

*Jon Hutchinson*
*8B Packer Ave rm 185*


*Lehigh University(610)758-5099*
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