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Aruba Employee
Posts: 509
Registered: ‎07-03-2008

TAC ticket opening/tracking online

Hi there - At last year's Airheads conference open forum, I asked when we might be able to open and track TAC tickets online. I was told that the software to do that was chosen and implementation was forthcoming. It's been a year since then and was just wondering how that was coming along...

Thanks..
Occasional Contributor I
Posts: 6
Registered: ‎09-20-2007

Re: TAC ticket opening/tracking online

I have noticed that I can look at all my TAC tickets from the Aruba Support Center ( the support web site). Under Contact Support there is a link (Access Tickets and Contact information)
Aruba Employee
Posts: 509
Registered: ‎07-03-2008

Re: TAC ticket opening/tracking online

That's strange...I can't see any tickets in there. All I get are the email addresses and phone numbers to contact TAC.
Occasional Contributor I
Posts: 6
Registered: ‎09-20-2007

Re: TAC ticket opening/tracking online

Once in there I click on View ticket, and I see my open tickets. If I do a search for my institution it shows me all the tickets we have created.
Aruba Employee
Posts: 509
Registered: ‎07-03-2008

Re: TAC ticket opening/tracking online

That's so weird, I don't even have a link to view tickets. Can you open tickets as well from that page?
Guru Elite
Posts: 20,821
Registered: ‎03-29-2007

Tickets




Mike,

Please email support.



Colin Joseph
Aruba Customer Engineering

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