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Aruba
Posts: 1,287
Registered: ‎08-29-2007

I don't seem to be getting emails about posts on forums

I think this started a few weeks ago, but I no longer get the emails when someone posts to a thread I start, or if I subscribe to a topic I don't get the email when someone replies.

 

Is anyone else seeing this behaviour lately?


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Moderator
Posts: 341
Registered: ‎03-29-2012

Re: I don't seem to be getting emails about posts on forums

Hey Michael_Clarke,

I'm testing the subscription settings, give me a bit to report back.

Moderator
Posts: 341
Registered: ‎03-29-2012

Re: I don't seem to be getting emails about posts on forums

Hello,

 

I tested it and am getting subscription notices.

Can you please make sure the threads are listed in your subscriptions?

To check this:

Click your profile name
Subscriptions

Under My Subscriptions, they should be listed there.

 

Are you manually subscribing to threads?

 

Thanks in advance. 

 

 

Aruba
Posts: 1,287
Registered: ‎08-29-2007

Re: I don't seem to be getting emails about posts on forums

Sometimes manually subscribing, but mostly threads i start or ones i post a comment on.

 

Note, i didn'tget an email when you posted the comments above.

 


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Moderator
Posts: 341
Registered: ‎03-29-2012

Re: I don't seem to be getting emails about posts on forums

Can you please screenshot your entire My Subscriptions section and PM me it?

 

Thanks.

Aruba
Posts: 1,287
Registered: ‎08-29-2007

Re: I don't seem to be getting emails about posts on forums

Still not getting anything.  I do when someone kudos or something is marked as accepted solution, but not a new post to my subscriptions.

 

airheads email settings.PNG

 

Can I get this escalated please?


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Moderator
Posts: 341
Registered: ‎03-29-2012

Re: I don't seem to be getting emails about posts on forums


Michael_Clarke wrote:

Still not getting anything.  I do when someone kudos or something is marked as accepted solution, but not a new post to my subscriptions.

 

airheads email settings.PNG

 

Can I get this escalated please?


Hello,

Please PM me a actual screenshot of your subscriptions.

You can find this under SUBSCRIPTIONS & NOTIFICATIONS and then My Subscriptions.  There should be a list of threads there.

 

Thanks.

Moderator
Posts: 341
Registered: ‎03-29-2012

Re: I don't seem to be getting emails about posts on forums

PM received with error, thanks for sending that over.

 

I will update you as soon as I hear more about this.  

Moderator
Posts: 341
Registered: ‎03-29-2012

Re: I don't seem to be getting emails about posts on forums

The issue has been resolved, thanks for sending me the info over PM!

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