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Frequent Contributor II
Posts: 113
Registered: ‎11-27-2012

Reset Password not working?

Hi.

Every time I want to log in to airheads, I have to reset my password.

I have tried setting different values as password but none of the passwords are remembered by the website.

Is this function broken?

It is a bit tedious to reset the password each time I want to login to the forums :smileyfrustrated:

-----------------------------------
-ACMX #352-
Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
Moderator
Posts: 339
Registered: ‎03-29-2012

Re: Reset Password not working?

[ Edited ]

Hello Nesvik,

 

What browser are you using when you login?  Have you only tried on one browser?

Are you clearing your cookies / cache on a regular basis or running pc maintenance programs that do?  Often this will cause a password issue. 

 

Please let me know.

Frequent Contributor II
Posts: 113
Registered: ‎11-27-2012

Re: Reset Password not working?

Hi, thanks for your reply pamelaz!

 

I have tried using Chrome v. 23 and IE 9.

I am not clearing my cookies / cache or running PC maintenance programs on a basis that would cause this.

I can "reset" my password, then log off and try to log on within one minute, and I am not logged in.

What I also think is strange is that I don't get any error message at all when I am not logged in, which seems unusual to me.

-----------------------------------
-ACMX #352-
Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
alc
Retired Employee
Posts: 262
Registered: ‎10-29-2012

Re: Reset Password not working?

Hi Nesvik,

 

As a FYI, the password field is case sensitive. Are you getting an error message when you attempt to log in? Also, please make sure that you are using your user ID (Nesvik) as your login name (not your email address). 

 

Regards,

Anton Chiang
Community Manager

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.
--Problem Solved? Click "Accepted Solution" in a post.
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Frequent Contributor II
Posts: 113
Registered: ‎11-27-2012

Thanks

Thanks!

Feels stupid now, but I was using the email for login.. :smileyembarrassed:

Thanks for pointing me in the right direction :)

-----------------------------------
-ACMX #352-
Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
Moderator
Posts: 339
Registered: ‎03-29-2012

Re: Thanks

Great to hear this has been solved! :)

alc
Retired Employee
Posts: 262
Registered: ‎10-29-2012

Re: Thanks

You are very welcome Nesvik! :smileyhappy: 

Anton Chiang
Community Manager

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.
--Problem Solved? Click "Accepted Solution" in a post.
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