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Occasional Contributor II

When Community Forums Are At Odds With Official Company Message

I'm struggling a bit to wrap my head around the frequent contridictions in certain community forums. For example this thread has "VIP" community members answering a pretty important code question as if they represented the company (to the untrained eye, you gotta dig a bit to see they aren't company engineers), but in a way that really isnt in line with the company message. This is just one of many examples. Does Airheads do any policing/QA of the forums here to make sure contrary/confusing messaging isn't being forwarded  to customers looking for answers?

Guru Elite

Re: When Community Forums Are At Odds With Official Company Message

Lee Badman,


There is an "Alert a moderator" button below each post so that users can report anything they see is wrong.  What happens more than often is that a user responds to the forum later that the advice did not work, and it is worked out publicly.   Users are also encouraged to open a TAC case in parallel to their post and post the outcome.  With that being said, whether your should upgrade to X or Y should involve multiple sources, preferably one that knows your network.



Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.
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