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MVP
Posts: 1,405
Registered: ‎10-25-2011

issues with SSO and logging into Airheads

not sure who is having issues like mine...

I can't log into Airheads now for a week or two.

I click on sign in asks me for my username/pass
I click connect or whatever it is
it redirects and it hangs...

if I sign into the support site i don't have an issue.
I am also usually able to sign into the support site head over to Airheads then click on sign in and the SSO will take over and log me in but it doesn't

ff version 38.0.5
checked with a colleague and they have the same issue.
chrome as well....

not sure how to fix this...
Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACMP
[If you found my post helpful, please give kudos!]
Chief Airhead
Posts: 1,023
Registered: ‎07-13-2010

Re: issues with SSO and logging into Airheads

Is this about the App or Web Version?

Sean Rynearson | Chief Airhead
Aruba, a Hewlett Packard Enterprise Company
MVP
Posts: 1,405
Registered: ‎10-25-2011

Re: issues with SSO and logging into Airheads

web I can only post through the app. sorry should have specified.
Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACMP
[If you found my post helpful, please give kudos!]
Frequent Contributor I
Posts: 108
Registered: ‎05-31-2015

Re: issues with SSO and logging into Airheads

I had this issue a few weeks ago and even TAC were unable to help - I just had to have a new account created.

Chief Airhead
Posts: 1,023
Registered: ‎07-13-2010

Re: issues with SSO and logging into Airheads

Let me open a lithium support ticket. 

Sean Rynearson | Chief Airhead
Aruba, a Hewlett Packard Enterprise Company
MVP
Posts: 1,405
Registered: ‎10-25-2011

Re: issues with SSO and logging into Airheads

resolved itself and i have not had the problem since. Thanks Sean for opening a ticket for me
Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACMP
[If you found my post helpful, please give kudos!]
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