Community Tribal Knowledge Base

Aruba AirMesh MSR2000 Outdoor Wireless Mesh Router Password Recovery

alc
Retired Employee

Question

I have an MSR 2000 that I cannot access past the login screen because I don't know the password. Is there a way to default the MSR back to factory settings without logging into it?

Answer

Yes. 

 

Per the user guide, there is a factory reset procedure intended for devices that are up on poles and not easily reached.

 

You hard cycle the power 6 times - waiting for the device to fully boot each time (as indicated by the status lights).

 

On the 7th cycle the unit should boot up with a factory default configuration.

 

You can also open a TAC case and a TAC engineer can help get you in if there is remote access to the device.

 

Version history
Revision #:
1 of 1
Last update:
‎06-19-2013 11:59 AM
Updated by:
alc
 
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