Controller Based WLANs

Correcting category in the brightcloud website
Q:

How to correct the category in the BrightCloud website?



A:

Web-cc category for the url's are downloaded from the BrightCloud website to the Aruba Controller.

To check the category downloaded by the Aruba Controller, use the command - "show gsm debug channel web_cc_info" which should show the category downloaded for the url requested by the user. 

Using the below link, category for the url can be verified in the BrightCloud website. 

http://www.brightcloud.com/tools/url-ip-lookup.php

If the url is categorized incorrectly then you need to send an email to 'support@brightcloud.com' and they will help us reclassify it within 24 hours. 

Once the url is categorized correctly, we need to clear the cache in the controller using the command - "clear web-cc cache <md5_1> <md5_2>"

 

After clearing the cache, controller will again, download the category from the BrightCloud website and it should now have the correct category. 

Customers can also directly send email to 'support@brightcloud.com' to reclassify the category in the BrightCloud.

BrightCloud team will validate the category and update it accordingly. 

Version History
Revision #:
2 of 2
Last update:
‎02-20-2017 11:43 AM
Updated by:
 
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