Controller Based WLANs

How to troubleshoot activate login or whiltelist download issues on the Controller?
Requirement:

To troubleshoot activate login or whitelist download issues on Aruba Controller.

 



Solution:

Once WLAN user successfully configures the activate information, there are no direct commands to verify the activate status. Hence user would not know if the whitelist download or activate login was successful. To validate the same, user can enable special debugging for activate.

 



Configuration:

Activate debugging needs to be enabled from CLI as follows,

 

(Master-7240) #configure terminal
Enter Configuration commands, one per line. End with CNTL/Z

(Master-7240) (config) #logging level debugging system process activate
(Master-7240) (config) #

 



Verification

Following command "show log all | include activate" can be used to troubleshoot either login or white list download issues. If your seeing any such error due to which activate login or whitelist download is failing, please contact Aruba support and open a ticket along with "show log all | include activate" output and tech-support logs from the controller in question.

 

<Output trimmed>

(Master-7240) #show log all | include activate

May 29 16:20:15  activate[1911]: connecting to activate.arubanetworks.com
May 29 16:20:15  activate[1912]: <399814> <DBUG> |activate|  whitelist login response received
May 29 16:20:15  activate[1912]: <399816> <ERRS> |activate|  Activate Whitelist Download Service Failed. Reason:login response no cookie
May 29 16:20:15  activate[1912]: <399816> <ERRS> |activate|  Activate Whitelist Download Service Failed. Reason:login response no cookie

May 29 16:43:41  bocmgr[4568]: <399816> <ERRS> |bocmgr|  Received failure response from Activate, status=fail-prov-no-rule
May 29 16:43:41  bocmgr[4568]: <399816> <ERRS> |bocmgr|  Received failure response from Activate, status=fail-prov-no-rule
May 29 16:43:49  bocmgr[4568]: <399816> <ERRS> |bocmgr|  Received failure response from Activate, status=fail-prov-no-rule
May 29 16:43:49  bocmgr[4568]: <399816> <ERRS> |bocmgr|  Received failure response from Activate, status=fail-prov-no-rule
May 29 16:43:56  bocmgr[4568]: <399816> <ERRS> |bocmgr|  Received failure response from Activate, status=fail-prov-no-rule

 

Note : Post troubleshooting, please have the debugging disabled using the below command. Aruba always advise to disable the debugging post troubleshooting to avoid overloading controller with additional logs which may not be needed every time. 

 

(Master-7240) (config) #no logging level debugging system process activate
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Last update:
‎03-31-2017 10:02 PM
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