Product and Software: This article applies to all Aruba controllers and ArubaOS versions.
When you open a case with Aruba CA, provide the following information:
Customer Details
Name, address, email, phone number, preferred contact method (email or phone)
Aruba Products
Controllers: model #, serial #, software version
Access Points (AP): number of APs, model(s)
Type of Problem
- Support account
- Licensing / software
- ArubaOS / MMS / ECS version
- Controller-related: redundancy/routing/authentication/RF-related
- Client-related: RF-related connectivity/authentication
- Network status: network problem description, problem description summary (to be entered as part of the case title)
- Number of clients impacted: client types, client OS version, service pack level, connection package
Issue this command on the controller, and send the output to Aruba:
tar logs tech-support