Question: What should I do if an Aruba controller or Mobility Switch is missing the TPM and/or factory certificates?
Environment: This article applies to the Aruba 7200, 6000, 3000 and 600 series Mobility Controllers and Aruba S3500, S2500 and S1500 Mobility Switches.
You can determine if a controller is missing the TPM and/or factory certificates in two ways:
. While booting up, the controller displays the following message on the console screen.
Initializing TPM and Certificates
====================== E R R O R =======================
TPM Initialization or Certificate Initialization failed.
For debug information see /tmp/deviceCertLib.log.
If this message appears even after rebooting the device
couple of times, please contact Aruba Networks.
. Output of "show tpm cert-info" command executed at the CLI prompt displays the following message:
#show tpm cert-info
Cannot get TPM and Factory Certificate Info.
TPM and/or Factory Certificates might be missing.
If you see these messages, contact Aruba Networks Global Support to process a RMA.