Q:
Why Lync call information are not displayed in UCC Dashboard?
A: Lync call information are NOT displayed in UCC CLI as shown below:
show ucc call-info cdrs detail
CDR-Detail:
-----------
CDR ID UCC Call ID AP Name Re-Assoc UCC Score UCC-Band WLAN Delay(ms)/Jitter(ms)/PktLoss(%) SNR Avg Tx Rate(Mbps) Tx Drop(%) Tx Retry(%) Avg Rx Rate(Mbps) Rx Retry(%) MOS MOS-Band End-to-End Delay(ms)/Jitter(ms)/PktLoss(%)
------ ----------- ------- -------- --------- -------- ------------------------------------ --- ----------------- ---------- ----------- ----------------- ----------- --- -------- ------------------------------------------
show ucc client-info
Client Status:
--------------
Client IP Client MAC Client Name ALG Server(IP) Registration State Call Status AP Name Flags Device Type
--------- ---------- ----------- --- ---------- ------------------ ----------- ------- ----- -----------
10.108.111.8 30:52:cb:f6:73:58 Client Skype4B REGISTERED Idle LYNC-TEST-AP Win 10
Once the Lync integration is done, LDL server will have all the client information which will send these details to the LSM through XML messages.
LSM will post these messages to the controller through XML messages.
So there are two config setting needs to be done in the SDN.
1.ADDING A CONTROLLER AS SUBSCRIBER IN SDN MANAGER (Below is the command for same to configure SDN Manger)
SDNManager.exe p s Datacenter-Controller1 submituri=http://10.25.1.10 :15790
Datacenter-Controller1 is the Alias name we configured (This is can be any Random Name).
10.25.1.10 - Is the controller IP address.
2.CONFIGURING THE DIALOG LISTENER ON SDN MANAGER.
LDL can be configured only with FQDN name.
SDNManager.exe p l lyncserver.lync.com submituri=http://10.12.1.100:9333/LDL
SDN Manger IP address is 10.12.1.100
"lyncserver.lync.com" is the FQDN of LDL server.
In our case, LDL configuration was missing due to which LSM unable to post the XML messages to the controller hence the client information was not displayed.
By having the LDL configuration in place, UCC client information are populated.