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AP rebooted caused by warm reset

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  • 1.  AP rebooted caused by warm reset

    Posted Mar 21, 2017 04:57 PM

    Hi guys,

     

    I have set up an IAP 305, and I the IAP rebooted some times, the reason is "AP rebooted caused by warm reset".

     

    APreset.PNG

     

    Do you know the reason for this reset? The IAP has less than 5 users so the CPU utilization is around 0%. I don't know the reason and the IAP reboots from time to time.

     

    Regards,

    Julián



  • 2.  RE: AP rebooted caused by warm reset

    Posted Mar 22, 2017 09:59 AM

    Hi guys,

     

    Any idea?

     

    Regards,

    Julián



  • 3.  RE: AP rebooted caused by warm reset

    MVP EXPERT
    Posted Mar 22, 2017 10:09 AM

    Any chance you can post the tech-support from the AP in question and the VC so that we can take a look? Has there been an IP conflicts on your network?

     

    #show tech-support

     



  • 4.  RE: AP rebooted caused by warm reset

    Posted Mar 22, 2017 06:10 PM
      |   view attached

    Hi zalion0,

     

    Attached the output of show tech-support command. There is no IP conflict on the network.

     

    Regards,

    Julián

    Attachment(s)

    txt
    show tech-support.txt   242 KB 1 version


  • 5.  RE: AP rebooted caused by warm reset

    MVP EXPERT
    Posted Mar 26, 2017 01:23 PM

    Hey, I've had a look and can't see anything obvious. Two things however you could investigate, it seems there is some crash informaiton available. Are you able to provide this?

     

     

    Crash Information
-----------------
Crash information is available; use 'show ap debug crash-info' to retrieve
--------------------------------------------------------------------------

    Secondonly, it is possible the logs prior to the warm reset are being overwritten then the warm reset occurs. I can see that there is no syslog configured to capture these logs. Are you able to configure a syslog and then provide any logs once the next-warm reset has occured?

     



  • 6.  RE: AP rebooted caused by warm reset

    Posted Mar 27, 2017 10:32 AM

    Thanks zailon0,

     

    I am not near to the IAP, I have to go to the site where it is. As soon as I go there, I will apply the commands and let you know.

     

    Regards,

    Julián



  • 7.  RE: AP rebooted caused by warm reset

    Posted Mar 27, 2017 10:40 AM

    Hi zailon0,

     

    One more thing. I have been looking for how to enable logs on the IAP, I have only found this command:

     

    logging level <level> <category> [process <process>] [subcat <subcategory>]

     

    Is it ok? If so, which level and categories can I enable to have information for this issue?

     

    Regards,

    Julián



  • 8.  RE: AP rebooted caused by warm reset

    MVP EXPERT
    Posted Mar 27, 2017 12:28 PM

    Hey, we can probbably just start with show log system for the time being, better to work out which process is causing the issue then debug it :)