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APs are not getting upgraded when upgrade from Aruba OS 6.0.2.1

Hi Guys, 

 

This is the first time I am here...

My current controller details are below,

 

Controller - 620

Software- ArubaOS 6.0.2.1

AP Type- 93 (2 no.)

 

I am trying to upgrade the AOS software to a latest version, all the time upgrade completes successfully but when I reboot on the latest OS, none of my APs are coming up even after lot of waiting.

 

I was trying to the latest 6.4 code first and the result was same as mentioned above, so thought of doing through some intermediate version and I tried to the immediate latest version 6.1.0.0. But the result was the same again.

 

I don't have any special licenses other than the 2 AP licenses and all 3 are in the same VLAN .

 

Please help....

 

Thanks,

Premod Dev 

Guru Elite

Re: APs are not getting upgraded when upgrade from Aruba OS 6.0.2.1

What is the output of "show log system 50" on the commandline of the controller?  Is there something that you want to accomplish with the upgrade?  



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

New Contributor

Re: APs are not getting upgraded when upgrade from Aruba OS 6.0.2.1

Hi Colin,

 

Thanks for the reply.

 

The main reason for the upgrade is, currently none of the browsers displaying the contents of the admin UI other than the first page. If I click to any other button in the first page, it tries to open the page but display only "blank page". 

 

Here is the out put of the "show log system 50"

 

(Aruba-Master) #show log system 50

Aug 19 18:20:26 :399803: <ERRS> |profmgr| An internal system error has occurred at file profmgr_msg.c function profmgr_read_bytes line 436 error Client /var/profmgr/sapm connection closed.
Aug 19 18:20:26 :399803: <ERRS> |profmgr| An internal system error has occurred at file profmgr_msg.c function profmgr_read_bytes line 436 error Client /var/profmgr/voice connection closed.
Aug 19 18:20:32 :303074: <ERRS> |nanny| Process /mswitch/bin/stm [pid 1544] died: exited with 0x1
Aug 19 18:20:47 :303022: <WARN> |AP 00:24:6c:cc:7f:f1@192.168.119.120 nanny| Reboot Reason: No reboot message found.
Aug 19 18:20:48 :303022: <WARN> |AP 00:24:6c:cc:80:28@192.168.119.121 nanny| Reboot Reason: No reboot message found.
Aug 19 18:20:52 :303029: <ERRS> |nanny| Process /mswitch/bin/stm [pid 1544]: crash data saved in dir /flash/crash/process/8-19-2017@18-20-32/stm
Aug 19 18:20:52 :303028: <ERRS> |nanny| No core file found for process /mswitch/bin/stm [pid 1544]
Aug 19 18:20:53 :303079: <ERRS> |nanny| Restarted process /mswitch/bin/stm, new pid 3432
Aug 19 18:20:53 :303080: <ERRS> |nanny| Please tar and email the file crash.tar to support@arubanetworks.com
Aug 19 18:20:53 :303081: <ERRS> |nanny| To tar type the following commands at the Command Line Interface: (1) tar crash (2) copy flash: crash.tar tftp: [serverip] [destn filename]
Aug 19 18:21:09 :399803: <ERRS> |stm| An internal system error has occurred at file sapm_gap.c function sapm_gap_read_db line 3084 error mysql_real_query "SELECT wired_mac,ap_type,serial_no,ip,lms_ip,name,ap_group,fqln,status,has_radios,strap,mesh,pppoe,evdo,cert,sensor,outer_ip,authenticated,auth_by_user,cpsec_denied,ikev2 FROM global_ap_table" failed: Unknown column 'ikev2' in 'field lis.
Aug 19 18:21:09 :399803: <ERRS> |stm| An internal system error has occurred at file sapm_msg.c function do_fpapps_msg line 209 error Unable to initialize global AP database; exiting.
Aug 19 18:21:09 :399803: <ERRS> |profmgr| An internal system error has occurred at file profmgr_msg.c function profmgr_read_bytes line 436 error Client /var/profmgr/sapm connection closed.
Aug 19 18:21:09 :399803: <ERRS> |profmgr| An internal system error has occurred at file profmgr_msg.c function profmgr_read_bytes line 436 error Client /var/profmgr/voice connection closed.

 

 

Thanks,

Premod Dev

Guru Elite

Re: APs are not getting upgraded when upgrade from Aruba OS 6.0.2.1

Try "show ap database" to see the status of the access points.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

New Contributor

Re: APs are not getting upgraded when upgrade from Aruba OS 6.0.2.1

(Aruba-Master) #show ap database
Module STM is busy. Please try later


(Aruba-Master) #
(Aruba-Master) #show ap active

Active AP Table
---------------
Name Group IP Address 11g Clients 11g Ch/EIRP/MaxEIRP 11a Clients 11a Ch/EIRP/MaxEIRP AP Type Flags Uptime Outer IP
---- ----- ---------- ----------- ------------------- ----------- ------------------- ------- ----- ------ --------

Flags: a = Reduce ARP packets in the air; A = Enet1 in active/standby mode;
B = Battery Boost On; C = Cellular; D = Disconn. Extra Calls On;
d = Drop Mcast/Bcast On; E = Wired AP enabled; K = 802.11K Enabled;
L = Client Balancing Enabled; M = Mesh; N = 802.11b protection disabled;
P = PPPOE; R = Remote AP; X = Maintenance Mode;
2 = Using IKE version 2;

Channel followed by "*" indicates channel selected due to unsupported configured channel.
"Spectrum" followed by "^" indicates Local Spectrum Override in effect.

Num APs:0

 

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