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Occasional Contributor II

Aruba Central - Cloud Guest - "Login error"

A customer of ours is receiving a "Login error. Please retry" message in their authenticated Cloud Guest portal.

 

From what I can gather in the debug logs, there seems to be something amiss here:

 

(IP is redacted with 1.1.1.1)

 

Sep 28 09:25:33  stm[2376]: <199802> <ERRS> |AP STI-AP03@1.1.1.1 stm|  rc_rad_tls.c, radsec_start_connection_retry_timer:110: Failed to establish TLS connection to server AS2_#guest#_. Retry in 20 seconds

Sep 28 09:25:33  stm[2376]: <199802> <ERRS> |AP STI-AP03@1.1.1.1 stm|  rc_rad_tls.c, RadsecTLSNegotiationHandler:514: Failed to open TLS socket error ASN no signer error to confirm failure

Sep 28 09:25:33  stm[2376]: <199802> <ERRS> |AP STI-AP03@1.1.1.1 stm|  rc_rad_tls.c, RadsecTLSNegotiationHandler:516: calling cleanup for ad4c1234

 

This error goes on and on in the debug logs.

 

I can't find much info on these errors... I have tried rebooting the AP's and re-assigning Cloud Guest license for the AP's...

Anyone experienced the same?

 

We have several other customers in our Central MSP "umbrella", where Cloud Guest is working just fine.

 

---

Oh how I long for the day when Cloud Guest will not sporadically stop working :)

 

 

Occasional Contributor II

Re: Aruba Central - Cloud Guest - "Login error"

Just to add a detail; I just attempted to switch from Authenticated Cloud Guest to anonymous, and the same happens upon "login";

"Login error. Please Retry".

Occasional Contributor I

Re: Aruba Central - Cloud Guest - "Login error"

Hi, TekniskSOA,

 

add a label to an accees point in the global settings in aruba central console.

Aruba Employee

Re: Aruba Central - Cloud Guest - "Login error"

It could be that network is blocking communication to Cloud guest RADIUS servers on TCP port 2083. Although TCP port 443 should be used in case 2083 is blocked.

 

"show radius status" should show you "CONNECTED" in the "status" column of the output.

 

Get the output of show tech as well, and share.

 

 

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