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Cell phone - captive portal splash page cannot be diaplayed

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  • 1.  Cell phone - captive portal splash page cannot be diaplayed

    Posted Nov 30, 2016 01:44 AM

    We have one guest ssid configured for captive portal acknowledged , issue we are facing is splash page says it cannot be disaplyed when tried from cell phones from PC it is working fine.

     

    from cell phone they cannot get IP



  • 2.  RE: Cell phone - captive portal splash page cannot be diaplayed

    EMPLOYEE
    Posted Nov 30, 2016 06:08 AM

    Are you saying that the cell phone does not get an ip address?  What kind of cell phone?



  • 3.  RE: Cell phone - captive portal splash page cannot be diaplayed

    Posted Nov 30, 2016 06:13 AM

    Samsung galaxy s7 Edge



  • 4.  RE: Cell phone - captive portal splash page cannot be diaplayed

    EMPLOYEE
    Posted Nov 30, 2016 06:17 AM

    What ip address range is being provided to clients?



  • 5.  RE: Cell phone - captive portal splash page cannot be diaplayed

    Posted Nov 30, 2016 06:19 AM

    Network Assigned - they get IP from DHCP.



  • 6.  RE: Cell phone - captive portal splash page cannot be diaplayed

    EMPLOYEE
    Posted Nov 30, 2016 06:22 AM

    What is the URL in the browser that it says cannot be displayed?



  • 7.  RE: Cell phone - captive portal splash page cannot be diaplayed

    Posted Nov 30, 2016 06:34 AM

    https://captiveportal-login.XYZ.com



  • 8.  RE: Cell phone - captive portal splash page cannot be diaplayed

    Posted Dec 02, 2016 04:49 PM
    Also have a look at your security /access rules. For testing purposes remove them if any and add only the allow any destination.