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Contributor I
Posts: 39
Registered: ‎02-26-2015

Clients facing reauthentication issue on IAP-225 network.

Folks,

Our users are having to reauthenticate themself on the Wireless network which comprises of 2 IAP-225 in cluster.

We actually use a certificate based authentication wherin the pop up to accept the certificate keeps happening to the users many times a day.

What do you suggest to check? or what could be the issue?

 

Thanks,

N.

Guru Elite
Posts: 21,493
Registered: ‎03-29-2007

Re: Clients facing reauthentication issue on IAP-225 network.

When did this first start happening?

How many times a day does it happen?

What radius server are you using?

Who configured the radius server and Instant?



Colin Joseph
Aruba Customer Engineering

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Contributor I
Posts: 39
Registered: ‎02-26-2015

Re: Clients facing reauthentication issue on IAP-225 network.

Hi Colin,

Here are the answers

 

When did this first start happening?

This is happening since the Aruba IAP-225 cluster has been deployed and folks are connecting to the. Initially we had the Cisco solution in place which has been replaced with the Aruba.

 

How many times a day does it happen?

This happens like more than 10 times a day. People get irritated and then switch to the LAN.

 

What radius server are you using?

This is service on the Cisco ACS, which forwards certificate credentials to the Microsoft server.

 

Who configured the radius server and Instant?

We did this.

 

Thanks.

N.

Guru Elite
Posts: 21,493
Registered: ‎03-29-2007

Re: Clients facing reauthentication issue on IAP-225 network.

Thank you.  If you can, please get the tech support from the VC and PM it to me:

 

Go to Support> AP Tech Support Dump > Run



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

MVP
Posts: 1,111
Registered: ‎10-11-2011

Re: Clients facing reauthentication issue on IAP-225 network.

What client operating systems are experiencing this?

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Contributor I
Posts: 39
Registered: ‎02-26-2015

Re: Clients facing reauthentication issue on IAP-225 network.

Hi,

The Windows an Apple OS systems are facing these disconnects.

 

Thanks,

Guru Elite
Posts: 21,493
Registered: ‎03-29-2007

Re: Clients facing reauthentication issue on IAP-225 network.


network_geek1979 wrote:

Hi,

The Windows an Apple OS systems are facing these disconnects.

 

Thanks,


Do you have "Broadcast Filter ARP or Broadcast Filter All" on all of your SSIDs?

What is width of your channels on the 5ghz band?

Are you using DFS?

Under ARM what is your maximum and minimum transmit power?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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