Firmware download error

[pos42]

Hi

Today my two IAP-225 have firmware 6.3.1.4-4.0.0.6_44126. The firmware check page on the instant gui says there is version 6.3.1.8-4.0.0.7_44641 available. The IAPs however fail to download. Have tried a handfull times over the last 10-15 hours.

As I can see the URL in the log window I can also confirm this is a arubanetwork site error as I cannot download this file from my laptop either...

sjoholmp:Desktop sjoholmp$ wget http://images.arubanetworks.com/fwfiles/ArubaInstant_Centaurus_6.3.1.8-4.0.0.7_44641

--2014-09-09 01:29:43--  http://images.arubanetworks.com/fwfiles/ArubaInstant_Centaurus_6.3.1.8-4.0.0.7_44641

Resolving images.arubanetworks.com... 199.27.105.183

Connecting to images.arubanetworks.com|199.27.105.183|:80... ^C

sjoholmp:Desktop sjoholmp$ 

So... The IAP can check against Aruba that there is a newer version, but cannot download. Check and download are probably two different sites.. I can also see that the site images.arubanetworks.com is dead when it comes to HTTP connections.

Can anyone confirm Aruba has network problems right now? Or am I missing something here...

Thanks in advance

/Peo

[jamesislame]

I'm having the same issue trying to update an IAP-135. 

Any guidance would be greatly appreciated.

[Marcus]

Can you both confirm that you have Aruba IAPs or are the Dell / Alcatel branded?

[pos42]

Directly from Aruba

NO Dell !

/Per-Olov

[pos42]

And as said in the first post. The web site is down. So it does not matter what AP you have...

Per-Olov

[jamesislame]

Hi Marcus, I'm working with an Aruba branded IAP-135. I get an error saying "failed to retrieve image".

Attached is the text of the log that pops up.

error.txt ‏1 KB

[pos42]

This is my error I logged this evening...

http://www.incedo.eu/~sjoholmp/misc_internet_links/Support_aruba.pdf

Not that I tried the same url from my Linux laptop with the same issue. Site down...

Per-Olov

[Marcus]

We just changed the Colo for the upgrade server on Sept. 6th  and the IP address has changed from 199.27.105.183 to104.36.249.199.

Go to the CLI on your IAP and ping device.arubanetworks.com to see what you are resolving to.  You may have the old IP cached.

[pos42]

Hi

Really... What is the point of resolving a name that the IAP wont even try to contact? The IAP tries to contact images.arubanetworks.com and not device.arubanetworks.com.

You can also see the result  you asked for here here...

http://www.incedo.eu/~sjoholmp/misc_internet_links/Support_aruba_screenshot.png

I have also tried to resolve "images.arubanetworks.com" from another DNS with the same result. How is my IAP suppose to guess a totalty new DNS name to download from that you noted above?

Regards

Per-Olov

[pos42]

What do add to my answer a few minutes ago that...

Both images.arubanetworks.com and device.arubanetworks.com resolves the same, no matter if I look it up in my own DNS server or directly against arubanetworks.com authoritative DNS server.

And none resolves to the IP you mention Marcus. And as said... images.arubanetworks.com is the one that my IAP look up in DNS and NOT device.arubanetworks.com

So...  Looking for your networking technician to fix the DNS against the correct IP of what the error now might be after your colo-change...

It would be nice if you could post here when the error is solved Marcus.

Thanks in advance

Regards

Per-Olov