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Occasional Contributor II

Guest Network will not connect to internet

We have setup IAP 305's at two locations and using the Virtual Controller to configure them.  The guest network has been configured at each location with same configuration but one site will not connect to the internet.  The Access Rules are exactly the same.  We have reset to default configurations several times and recreated the guest network but get the same results.  It connects to the AP but the wifi status on the test laptop shows Connected, No Internet, Secured.  The virtual controller shows the laptop connected. We have tried connecting from multiple pc's and even connected the AP to a different switch.  The AP is confiugred with a Static IP address as well. At a loss at this point as to why we can't get internet access.

Guru Elite

Re: Guest Network will not connect to internet

If your SSID is setup as "Virtual Controller Assigned", all guest traffic will be natted out of the ip address of the Virtual controller.  That ip address would need to have access to the internet for guest traffic to work...



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: Guest Network will not connect to internet

Set to Network Assigned with a Static Vlan 

Guru Elite

Re: Guest Network will not connect to internet

To add, the Virtual Controller typically gets a DHCP address to function, but you can configure a Virtual Controller IP address, which will always be assigned to whoever is the Virtual Controller.  That would function as a static ip address that you can use to manage the cluster, regardless of the DHCP address of all of the other cluster members.  This would also allow you to know which ip address to expect the source ip address of the Guest traffic to your firewall.  http://www.arubanetworks.com/techdocs/Instant_423_WebHelp/InstantWebHelp.htm#CLI_commands/virtual-controller-ip.htm?Highlight=virtual ip address



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Guru Elite

Re: Guest Network will not connect to internet


lavadour wrote:

Set to Network Assigned with a Static Vlan 


Okay.  is there any reason why a client with that ip address range would not be able to get out on the internet?  Do you have the ability to see (trace) traffic from that client on your firewall?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: Guest Network will not connect to internet

No reason they couldn't access the internet with that IP.  We are actually replacing Unifi AP's with Aruba.  We have set the Aruba's up the same but this one location doesn't work.  We have the access rules configured the same. 

Deny any to network 192.168.0.0.

Deny any to network 172.16.0.0

Deny any to network 10.0.0.0

Allow any to all destinations.

 

Works at one site but not the other.

 

Occasional Contributor II

Re: Guest Network will not connect to internet

Same as our Unifi system at each location

Guru Elite

Re: Guest Network will not connect to internet

Have you tried it with no restrictions?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: Guest Network will not connect to internet

Works with no restrictions, can get to everything.  It seems to be when I add the deny 192.168.0.0 is when I loose internet.  Even though all the other site is configured that way and works.

Guru Elite

Re: Guest Network will not connect to internet

Is your DHCP server or DNS server on that subnet?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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