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IAP-105-US upgrade from 5.0.3.0 to 6.2.0.0 - 3.2.0.0_36559 Unable to get to VC

I performed an update from 5.0.30 – 1.1.01_29974 TO 6.2.0.0 – 3.2.0.0_36559 and am experiencing the following problems.

 

I am unable to reach the HTTPS interface to the Virtual Controller. I am able however to reach HTTPS:\\<IP OF IAP>:4343 and login. However, when I log in, the dashboard shows completely blank, and the only links that seemingly allow me to click on them is the "Maintenance" and "Support" links. I can SSH into 5 out of 6 of my IAP's. I tried logging into one of the IAP's and performing a reload to try and reboot the IAP and I am now unable to login with my admin password. I have tried the default admin password, but am unable to login.

 

I have 6 of the IAP's directly connected to a Dell PowerConnect 5548P (POE) switch. I have two SSID's on the VC. One is for employee traffic, and the other is for customer traffic. The main network is on the employee network on VLAN 1.

 

I have tried to unplugging the IAP's at the switch to perform a reboot of the IAP's and still I am experiencing this odd behavior.

 

Can someone please suggest a course of action for fixing this issue? I have 6 IAP's and most of them are in not easily reachable locations.

 

Thanks,

 

Main Closet Switch

 

console# show run interface gigabitethernet1/0/16-19

interface gigabitethernet1/0/16

description ARUBA_IAP_105

spanning-tree disable

spanning-tree portfast

no eee lldp enable

switchport mode general

switchport general allowed vlan add 2 tagged

switchport general allowed vlan add 1 untagged

!

interface gigabitethernet1/0/17

description ARUBA_IAP_105

spanning-tree disable

spanning-tree portfast

switchport mode general

switchport general allowed vlan add 2 tagged

switchport general allowed vlan add 1 untagged

!

interface gigabitethernet1/0/18

description ARUBA_IAP_105

spanning-tree disable

spanning-tree portfast

switchport mode general

switchport general allowed vlan add 2 tagged

switchport general allowed vlan add 1 untagged

!

interface gigabitethernet1/0/19

description ARUBA_IAP_105

spanning-tree disable

spanning-tree portfast

spanning-tree cost 2000000

switchport mode general

switchport general allowed vlan add 2 tagged

switchport general allowed vlan add 1 untagged

switchport access vlan 2

 

Network Closet Switch

 

console# show run interface 1/0/20

% Unrecognized command

console# show run interface gigabitethernet1/0/20

interface gigabitethernet1/0/20

description ARUBA_IAP_105_US

spanning-tree disable

spanning-tree portfast

switchport mode general

switchport general allowed vlan add 2 tagged

switchport general allowed vlan add 1 untagged

!

console# show run interface gigabitethernet1/0/33

interface gigabitethernet1/0/33

description ARUBA_IAP_105_US

spanning-tree disable

spanning-tree portfast

switchport mode general

switchport general allowed vlan add 2 tagged

switchport general allowed vlan add 1 untagged

!

Re: IAP-105-US upgrade from 5.0.3.0 to 6.2.0.0 - 3.2.0.0_36559 Unable to get to VC

Do you remenber which one had the role of master?

If you do try unplugging that one, and then some other AP will take over, and will be the master.  After that try to log in

But leave the one that was master off while you doing it.

 

----------------------------------------------------
Product Manager - Aruba Networks
Alternetworks Corp
New Contributor

Re: IAP-105-US upgrade from 5.0.3.0 to 6.2.0.0 - 3.2.0.0_36559 Unable to get to VC

We just experienced a similar problem. I found that we could access the GUI on the virtual controller right after a reload or when there were few clients on the network. I worked with support and there is a patch in development. They had me move back to the previous code level to resolve the issue.

MVP

Re: IAP-105-US upgrade from 5.0.3.0 to 6.2.0.0 - 3.2.0.0_36559 Unable to get to VC

We saw a similar problem in 6.1.3.4-3.1.0.1_35899 and were asked to upgrade. 

I saw 6.2.0.0-3.2.0.1_36986 came out on Tuesday (Well I saw it on Tuesday anyway)

 

I'll try that instead of 36559 and let you know what I see.

 

--Matthew

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