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Occasional Contributor I

IAP-205 devices blocked when trying to add to Central

Hi

 

I am trying to manually add 15 new IAP-205 devices to Aruba Central but Central
is reporting these as blocked. The APs receive the activation code OK at the
remote site but when I try to manually add them to Central with the MAC address, Activation
key and corresponding Subscription Key, the following error appears - 'Blocked
devices cannot be added to your account. They are managed by other services/customer.
Devices must be unassigned in order to add to this account' please see attached

 

Thanks in advance

Re: IAP-205 devices blocked when trying to add to Central

Contact TAC team , (Aruba support) They will assist you to unblocked the devices (It's seems they connected to a diffrent or a wrong account)

 

Regards,

 

Me

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