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Occasional Contributor II

IAP 225 Mac iOS problems

Hi,

 

We have a problem with iOS devices randomly once every 30 minutes or so dropping their connection for about 30 seconds. 

They are not loosing IP-adress or radio signal but they are not able to reach any webpage during this time.

 

The problem does not seem to affect laptops or android devices as far as our tests has been able to reveal so far. It is isolated to all models of iPhone 4 to 7 and every version of iOS. 

 

Yesterday we upgraded the IAP:s to version 6.5.1.0 but it did not make any difference unfortunately. 

 

It feels like it could be a glitch in the DNS server couse it has not been confirmed with ping yet.

But, the SSID is using Google DNS 8.8.8.8 and since it does not affect windows and android clients it has to be something else?

 

Anyone recognizing this problem or anything similiar to this?

 

Guru Elite

Re: IAP 225 Mac iOS problems

What is the exact version of instant?

Is that SSID encrypted?  If so, what kind of encryption?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: IAP 225 Mac iOS problems

Hi,

 

IAP version is 6.5.1.0-4.3.1.1_57902 and we're using WPA-2 Personal PSK.

 

Guru Elite

Re: IAP 225 Mac iOS problems

How many IAPs do you have and how long have you been having this problem?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: IAP 225 Mac iOS problems

Hello,

 

We have 13 AP's and according to the end customer then it all started late 2015.

 

Thank you

Guru Elite

Re: IAP 225 Mac iOS problems

Does the user have "Broadcast Filtering" on all of his SSIDs?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: IAP 225 Mac iOS problems

Hello,

 

The broadcast filtering is set to all.

Guru Elite

Re: IAP 225 Mac iOS problems

Is 802.11r, k,v unchecked?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: IAP 225 Mac iOS problems

It was unchecked, but as part of the troubleshooting we activated it a couple of weeks ago, does not seem to have made any impact so far.

 

Thank you

Guru Elite

Re: IAP 225 Mac iOS problems

What is the transit power of your access points?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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